FAQs

FAQ

Yes, you can use Scorebuddy for 30 days completely free. You will receive a reminder email when the trial period has elapsed with an option to upgrade to a live account.

Yes, any scorecards or results created during the trial will be retained when you upgrade to a live account.

Yes, using your Salesforce user credentials, you can set up a secure scheduled export of score data to an (s)FTP location for import into your Salesforce CRM account.

Yes, however we recommend using Google Chrome or Mozilla Firefox. Scorebuddy will work on Microsoft® Internet Explorer® versions 7, 8, 9, 10, and 11. If you use Internet Explorer, we recommend using the latest version that Scorebuddy supports and applying all Microsoft software updates. Scorebuddy does not support Internet Explorer version 6 or earlier.

For all browsers, you must enable JavaScript, cookies, and TLS 1.2.

Yes, you can selectively archive and download your data including the completed scorecards and attached files, or delete your data from the Scorebuddy servers.

Yes, as administrator you can add/edit/delete the IP address that are permitted to access your Scorebuddy instance.

Watch How it Works Video

Watch our short explainer video to get an understanding of how Scorebuddy will work for your organization.

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What Scorebuddy Customers are Saying

  • Veronika-Ryanair
    Veronika Halouzkova
    Senior Customer Service Manager
    Ryanair

    Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use. Now at Ryanair we’re hosting over 800 agents with 60+ supervisors across 8 separate locations and nationalities. This requires a lot of emphasis on creating unique scorecards to cater to those different cultures and languages. Furthermore, we are currently getting ready to go live with our Zendesk integration. 

  • Ron Tiesler of BenefitMall testimony on Scorebuddy's call center quality solution
    Ron Tiesler
    Executive Director
    BenefitMall

    Scorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations.  Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff.  This includes over 400 users along with 80 admins and supervisors, which is why utilizing Agent Insights is essential for our business. Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    By using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off. Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way. The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus, which in turn makes the overall QA process more efficient.

  • Nikki-Woolgar
    Nikki Davies
    Global Assistance
    Allianz

    Over 40 managers in Allianz use Scorebuddy for quality monitoring their teams, which consist of 300+ agents. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs. Some of our favourite features of the Scorebuddy enterprise package are Agent Insights and Analytics, which allow us to gain foresight into trends that impact our day to day business.