Improve knowledge retention and upskill agents with a fully featured, award-winning LMS. Link directly to your QA program so employees can apply what they learn in their daily work. Drive your teams efficiency to boost key metrics like CSAT, AHT, and more.
Create courses and learning paths in a few clicks, easily track staff progress, and issue certificates quickly. Enhance learning outcomes while slashing training expenses. Save time with a library of easy to use, pre-built training courses.
Evolve your training strategy as your team grows. Our flexible LMS is fully configurable, so you can add agents, build courses, and create learning materials with ease. Quickly onboard new team members with clear instructions and a user-friendly interface.
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Leverage targeted training to achieve business goals. Track progress, measure training impact, and gain valuable insights with custom reports. Design bespoke learning paths and give agents the skill to thrive in your organization-boosting engagement and retention.
Keep your team engaged with personalized real-time feedback, collaborative learning, and ongoing career development opportunities. Cement transparency and trust with a single view of all coaching moments.
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Scorebuddy has really simplified the QA process for us. From easy-to-design scorecards to instant display of key metrics. It's given us, as a smaller organization, access to an excellent suite of QA tools. Also the level of support from the team has been top class.
Team Supervisor
Citizens Information Phone Service
