Create AI scorecards and use GPT to auto-score selected questions, removing hours of manual work and giving human evaluators additional context and guidance. Easily tailor AI scoring to align with your QA criteria by instructing the AI, assigning weightings and specifying answer formats.
AI Assist uses GPT to work alongside your evaluator, summarizing and scoring conversations on demand. Common attributes such as resolution, sentiment and empathy are instantly generated, supporting the evaluator with insights and reducing the time to score.
AI analyzes 100% of conversations, identifying reasons to call and highlighting opportunities to improve customer experience and service delivery. Automated sentiment analysis and topic detection discover patterns & trends you didn’t know existed.
Scorebuddy AI works with your existing tools, including Zendesk, Intercom, Salesforce, Genesys, and more. Expand QA coverage without disrupting your current workflows.
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Scorebuddy QA is an invaluable platform for any QA process. It offers AI-driven solutions with thoughtful design, and a powerful BI tool that delivers comprehensive insights on evaluations. I am grateful to the dedicated team behind Scorebuddy who provides exceptional support, making a significant impact on Tide's experience by attending to us swiftly with a great sense of responsibility.
Quality Assurance Team Lead
Tide
