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Turn 100% of customer conversations into CX intelligence with AI-powered QA

Automatically audit 100% of interactions with AI-powered contact center quality assurance. Surface compliance risk and coaching opportunities faster. Use CX intelligence to drive CSAT, NPS, and customer retention.

Proven ROI across 300+ contact centers worldwide

90%+

AI Auto Scoring accuracy

50x

more interactions analyzed with AI

<5 seconds

average AI scoring time per interaction

Trusted by Industry Leaders

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Automatically score 100% of conversations at half the cost of manual QA

Review 100% of customer conversations automatically with AI-powered contact center quality assurance. Quickly and easily scale your QA process without adding headcount—even for complex, global operations. Give your QA team more time to focus on coaching, analysis, and strategy.

  • 90%+ AI scoring accuracy vs. manual QA evaluators
  • Reduce time per evaluation from 5 minutes to 2 seconds
  • Automate QA workflows (whether it’s <50 agents or 5,000+)

Improve conversation quality and agent performance with enterprise CX intelligence

Swap a <5% sample size for 100% QA coverage to get a complete understanding of your support operations in a fraction of the time it would take manually. Use fully configurable AI scorecards and tailor evaluation criteria for your specific business needs.

  • Go from 2-3% sample size to 100% coverage
  • Accelerate your QA-to-coaching feedback loop
  • Give agents full visibility into AI scores
deep insights with ai scanning 100% of conversations

Ensure regulatory compliance and audit AI customer support agents

Review 100% of conversations from both AI and human customer support reps. Ensure safe deployment of AI agents and chatbots at any scale. Catch any compliance lapses as quickly as possible and prevent escalations while protecting both business and customer data.

  • Audit GenAI chatbot performance
  • Use QA feedback to fine tune AI agents
  • Maintain an audit trail for regulators
seamlessly integrate with your existing tools
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Enterprise-grade security for AI-QA governance

We’re fully ISO 27001 certified by a UKAS-accredited vendor. Built for data privacy, regulatory compliance, and safe AI usage.

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Accurate, Configurable AI Solutions for Every Contact Center

AI Auto Scoring Automatically evaluate 100% of customer conversations.
Score Comment Autofill Auto-generate a summary of manual evaluations.
Agent Insights Instantly generate a summary of agent performance.
AI Translation Translate text interactions into any language.
AI Transcription Turn multilingual call recordings into accurate transcripts.

Integrate with your CRM, WFM, and moreico-03

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Why Intercom Chose Scorebuddy

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"Partnering with a company like Scorebuddy, has helped us accelerate our AI-First customer service strategy in the critical area of Quality Assurance. Scorebuddy’s commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom."

Declan Ivory

VP Customer Support
Intercom

Try AI-powered quality assurance today

FAQ

Is Scorebuddy’s AI Auto Scoring solution really 90%+ accurate?

Yes, we’ve validated the 90%+ scoring accuracy by benchmarking the performance of our AI Auto Scoring solution against manual evaluators in multiple real-world enterprise contact center environments.

Does Scorebuddy support complex enterprise needs for organizations with multiple business lines and cross-border operations?

Yes, Scorebuddy offers extensive configurability to support the complex, cross-border operations of enterprise businesses. This includes fully customizable scorecards, translation and transcription of multilingual interactions, automated QA evaluator assignments & workflows, native data segregation, and more.

How does Scorebuddy integrate with contact center platforms like ACD, CRM, WFM, and telephony systems? Do you provide open APIs?

Scorebuddy offers deep, reliable integrations with all leading contact center platforms (see the full list here), including an Open API so you can integrate with and push data to/from your CRM, BI, and other data management tools.

How does Scorebuddy connect QA insights to business outcomes for executive reporting?

Our integrated business intelligence solution (Scorebuddy BI) allows users to build completely customizable reports in just a few clicks, so you can connect QA to CSAT, NPS, customer lifetime value, revenue, and more. These reports can be shared with any stakeholder, even if they don’t have Scorebuddy.