AI Auto Scoring accuracy
more interactions analyzed with AI
average AI scoring time per interaction
Review 100% of customer conversations automatically with AI-powered contact center quality assurance. Quickly and easily scale your QA process without adding headcount—even for complex, global operations. Give your QA team more time to focus on coaching, analysis, and strategy.
Swap a <5% sample size for 100% QA coverage to get a complete understanding of your support operations in a fraction of the time it would take manually. Use fully configurable AI scorecards and tailor evaluation criteria for your specific business needs.
Review 100% of conversations from both AI and human customer support reps. Ensure safe deployment of AI agents and chatbots at any scale. Catch any compliance lapses as quickly as possible and prevent escalations while protecting both business and customer data.
We’re fully ISO 27001 certified by a UKAS-accredited vendor. Built for data privacy, regulatory compliance, and safe AI usage.
"Partnering with a company like Scorebuddy, has helped us accelerate our AI-First customer service strategy in the critical area of Quality Assurance. Scorebuddy’s commitment to leveraging AI to radically transform how QA can be carried out at scale made the solution the best fit for Intercom."
VP Customer Support
Intercom
Yes, we’ve validated the 90%+ scoring accuracy by benchmarking the performance of our AI Auto Scoring solution against manual evaluators in multiple real-world enterprise contact center environments.
Yes, Scorebuddy offers extensive configurability to support the complex, cross-border operations of enterprise businesses. This includes fully customizable scorecards, translation and transcription of multilingual interactions, automated QA evaluator assignments & workflows, native data segregation, and more.
Scorebuddy offers deep, reliable integrations with all leading contact center platforms (see the full list here), including an Open API so you can integrate with and push data to/from your CRM, BI, and other data management tools.
Our integrated business intelligence solution (Scorebuddy BI) allows users to build completely customizable reports in just a few clicks, so you can connect QA to CSAT, NPS, customer lifetime value, revenue, and more. These reports can be shared with any stakeholder, even if they don’t have Scorebuddy.