Solutions

BPO

Manage every client's quality assurance function from one central location. Seamlessly merge with your ticketing system to drive efficiency and use industry-leading QA reporting to provide unique insights to each client.

Technology

Use embedded AI to scale quality assurance and improve service quality at minimal cost. Uncover actionable insights hidden in your data and analyze every interaction to boost CX.

Financial Services

Ensure regulatory compliance across every aspect of your contact center operations with custom scorecards, 100% interaction analysis, targeted coaching, and more.

Retail

Leverage AI-backed quality assurance to manage fluctuating interaction volumes, ensure consistent service quality, and keep agents engaged in the face of growing customer expectations.

Betting and Gaming

Safeguard your organization, ensure regulatory compliance, and protect vulnerable customers with flexible scorecards, embedded AI and 100% interaction analysis.

Healthcare

Use AI and quality assurance to keep your PSRs engaged and proactive, stay compliant with evolving regulations, and ensure exceptional patient care experiences in the ever-changing healthcare industry.

Energy & Utilities

The energy and utilities landscape is changing—and customer demands are growing. Use AI and quality assurance to empower your agents, navigate evolving customer expectations, and ensure compliance as you scale.

Engage Agents

Agent engagement begins with strong relationships. Developing a transparent, back-and-forth dynamic between agents and supervisors boosts team morale and keeps agents engaged in their work.

Boost Customer Experience

Contact centers are dealing with more interactions and higher expectations than ever before. Using Scorebuddy, you can analyze 100% of agent-customer interactions to understand why customers are calling—then design personalization and retention strategies based on this information.

Scale Quality Assurance

Automate manual, repetitive tasks to speed up the evaluation process and do more with less. Focus your resources on what really matters—improving agent performance and delivering better customer service.

Mitigate Risk

When a compliance breach occurs, you need to know why it happened and how to fix it. With conversational analytics, you can track every single agent-customer interaction, monitoring compliance across the entire team and identifying issues within individual conversations.