Best Price, Best features, Best ROI.

Our customers report an average ROI of 8x.

Essential

call center professional
$ 6.45/ month
£ 5.00/ month
5.72/ month
Core features to get
started today

Elite

call center
$ 9.35/ month
£ 7.29/ month
8.32/ month
Elite package offers the full
Engagement Suite

Enterprise

employees
$ 15.60/ month
£ 12.20/ month
13.90/ month
All access suite incl. Deep Dive
Analytics Dashboard
* Prices are based on 100 Users. Minumum package is 25 users.

Complete Feature Comparison

Essential

$ 6.45/mo
£ 5.00/mo
5.72/mo

Elite

$ 9.35/mo
£ 7.29/mo
8.32/mo

Enterprise

$ 15.60/mo
£ 12.20/mo
13.90/mo
Customisation
Unlimited Scorecard Available Available Available
Scorecard Designer Available Available Available
Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views. Available Available Available
Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration. Available Available Available
Consistency
Tip Sheets Available Available Available
Calibration Easily compare evaluators scores clearly identifying variations. Available Available Available
Compliance Reports Available Available Available
Standard Reports Available Available Available
Communications
InMail Not available Available Available
Agent & Supervisor Alerts Not available Available Available
Agent Engagement
Coaching Comments Available Available Available
Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports. Available Available Available
Attach Files Available Available Available
Supervisor Dashboard Not available Available Available
Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent. Not available Available Available
Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard. Not available Available Available
Self-Scoring Not available Available Available
Advanced Insights
Basic Reports Available Available Available
Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting. Available Available Available
Custom Reporting Not available Available Available
Integrated CSAT & NPS Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. *Additional charges apply dependant on consumption Not available Available Available
QA Analytics Suite Not available Not available Available
Data Export API Export detailed daily results data for further analysis in your BI tool. Not available Not available Available
Seamless Integrations
Zendesk Not available Available Available
Five9 Not available Available Available
Livezilla Not available Available Available
Salesforce Not available Not available Available
Single Sign On (SSO) Not available Not available Available
Customer Care
Platinum Support Available Available Available
Free Onboarding Available Available Available
Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input. Not available Available Available
Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert. Not available Not available Available
Assigned Account Manager Not available Not available Available

Essential

$ 6.45/mo
£ 5.00/mo
5.72/mo

Elite

$ 9.35/mo
£ 7.29/mo
8.32/mo

Enterprise

$ 15.60/mo
£ 12.20/mo
13.90/mo
  • Customisation
    Unlimited Scorecard
    Scorecard Designer
    Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views.
    Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration.
  • Consistency
    Tip Sheets
    Calibration Easily compare evaluators scores clearly identifying variations.
    Compliance Reports
    Standard Reports
  • Communications
    InMail
    Agent & Supervisor Alerts
  • Agent Engagement
    Coaching Comments
    Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports.
    Attach Files
    Supervisor Dashboard
    Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent.
    Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard.
    Self-Scoring
  • Advanced Insights
    Basic Reports
    Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting.
    Custom Reporting
    Integrated CSAT & NPS Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. *Additional charges apply dependant on consumption
    QA Analytics Suite
    Data Export API Export detailed daily results data for further analysis in your BI tool.
  • Seamless Integrations
    Zendesk
    Five9
    Livezilla
    Salesforce
    Single Sign On (SSO)
  • Customer Care
    Platinum Support
    Free Onboarding
    Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input.
    Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert.
    Assigned Account Manager

Which Package is Best for Me?

Essential
Elite
Enterprise
pricing svg
Essential
Slider

The Essential package is just that; the heartbeat of the application. Scorebuddy offers unlimited, fully customizable scorecards giving you the core features you need to streamline the gathering of QA data, add coaching tips, categorise with custom tags and organize reviews with agents and maintain consistency through calibration scoring.

Elite
price img2

If you focus on agent engagement the Elite package is for you, personal dashboards allow Evaluators, Supervisors and Agents to view team and individual performances. Stay connected with notifications and our Elite In-mail function to quick message one or more staff. Get a 360-degree view displaying Customer Sentiment side by side with QA scores using integrated Surveys.

Enterprise
price img3

The Enterprise package is a high impact suite of sophisticated tools for any expanding or multi-location organizations. Deep dive with the Analytics module using any of the 35 reports. Trend reporting and gap analysis lets you to track progress and take targeted action. Root-cause analysis will pin point broken processes, training gaps and teams or individuals that are exceeding or falling below target.

Calculate your ROI

Time is money, see how much time Scorebuddy will save you
Our algorithm will illustrate savings for your agents, supervisors & analysts.

Trusted by the best

Scorebuddy delivers measurable, positive change

What Scorebuddy Customers are saying

Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use. Now at Ryanair we’re hosting over 800 agents with 60+ supervisors across 8 separate locations and nationalities. This requires a lot of emphasis on creating unique scorecards to cater to those different cultures and languages. Furthermore, we are currently getting ready to go live with our Zendesk integration. 

Veronika Halouzkova

Veronika-Ryanair
Company Name: Ryanair
Designation: Senior Customer Service Manager

Scorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations.  Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff.  This includes over 400 users along with 80 admins and supervisors, which is why utilizing Agent Insights is essential for our business. Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.

Ron Tiesler

Ron Tiesler of BenefitMall testimony on Scorebuddy's call center quality solution
Company Name: BenefitMall
Designation: Executive Director

By using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off. Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way. The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus, which in turn makes the overall QA process more efficient.

Linda Matthijs

Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
Company Name: 5CA
Designation: Quality Development

Over 40 managers in Allianz use Scorebuddy for quality monitoring their teams, which consist of 300+ agents. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs. Some of our favourite features of the Scorebuddy enterprise package are Agent Insights and Analytics, which allow us to gain foresight into trends that impact our day to day business. 

Nikki Davies

Nikki-Woolgar
Company Name: Allianz
Designation: Global Assistance

Frequently asked questions, answered.