Learning & Development
Full Feature LMS Portal. Curated Industry Courses. Integrated Single Access.
Check out our main features
Blend instructor lead training through live webinars with online courseware, branded for your company. Add live courses and track attendence with integrations to popular tools such as Webex and Zoom..
SCORM and xAPI Compatible Feel secure knowing your files work with our LMS. Build simple courses in Scorebuddy which is compatible with the most popular authoring tools. Export your SCORM 1.2 and xAPI files from your current system and drop them straight into our LMS.
Track and Assess
Ensure your learners understand and retain crucial information by creating and adding exams or knowledge checks directly into your courses. Choose from multiple question types; from multiple choice to true or false and more, experiment with dierent question types to test your learners.
Reward learners with personalised certificates to keep.
Level up your engagement rates by adding game mechanics to your learning process. Set clear goals, regular milestones, and recognize achievements to motivate learners.
Award points and badges with every learning achievement. Pick ready-made badges, or create your own that are unique to your company
Single Sign On
Easy, secure access with Single Sign-On: Enable your learners to seamlessly access training from Scorebuddy and other systems like your CRM or HR software using Single Sign-On (SSO).
Let your learners access training with the click of a button, using SAML, Microsoft Azure, Google Suite, Okta and more.
Track enrolment and development with comprehensive reporting. The data you need, right when you need it. Use digestible reports to track user progression, exam results, survey responses, training histories, and much more
Enhance client relationships with trust and transparency. Share QA results and calibrate with your clients.
Manage Service Delivery
Deliver efficiency and results across your client teams with tailored QA frameworks. Use Scorebuddy’s flexibility to meet every need.
Integrate with your webinar tool to reduce repetitive admin task, automate invitations, reminders and attendance tracking. Connect with webinar tools like Zoom, GoToWebinar and Adobe Connect in seconds.
Trusted by the best
Over 40 managers in Allianz use Scorebuddy for quality monitoring their teams, which consist of 300+ agents. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs. Some of our favourite features of the Scorebuddy enterprise package are Agent Insights and Analytics, which allow us to gain foresight into trends that impact our day to day business.
By using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off. Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way. The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus, which in turn makes the overall QA process more efficient.
Scorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations. Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff. This includes over 400 users along with 80 admins and supervisors, which is why utilizing Agent Insights is essential for our business. Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.
Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use. Now at Ryanair we’re hosting over 800 agents with 60+ supervisors across 8 separate locations and nationalities. This requires a lot of emphasis on creating unique scorecards to cater to those different cultures and languages. Furthermore, we are currently getting ready to go live with our Zendesk integration.
At Beachbody we manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly. Our agents can review their dashboards immediately, reviewing feedback and gauging where they stand against other agents in real-time. Another major benefit of using Scorebuddy is due to their extensive and unique compliance suite. Furthermore, the team at Scorebuddy has been incredible, as far as when we need to reach out, requesting any type of assistance with a problem. Everyone has always been very attentive, so that has been incredible.
The first step we took as part of our QA strategy, was to decide what platform would be used that would provide analytics and reporting that we could do with ease. We needed to make sure we could access the data easily. We selected Scorebuddy! For Outsourcers working with a scorecard system like Scorebuddy, the primary problem is that you take the ecosystem that your clients use when they come on board. You need to integrate their / the client’s CRM into the way you as the Outsourcer works. Scorebuddy can be used to standardize to one way of capturing quality, regardless of the ecosystem being used by the client. The #1 Outsourcer challenge is too much work and too little time. If used properly, Scorebuddy gives you the gift of time!