Agent engagement begins with strong relationships. Developing a transparent, back-and-forth dynamic between agents and supervisors boosts team morale and keeps agents engaged in their work. Personalized dashboards offer opportunities for collaboration, discussion, and interactive learning.
Data-driven training plans, tailored to the unique needs of each agent, are essential. Using Scorebuddy, you can develop personalized training programs based on identified skill gaps, boosting individual and organizational productivity and empowering agents to achieve their goals.
It’s not enough to deliver targeted training, you need to measure its impact on agent performance and make changes if necessary. With Scorebuddy’s reporting tools, including in-depth dashboards for agents and supervisors, you can monitor training progress and give real-time feedback.
A strong onboarding process helps new hires get off on the right foot. With Scorebuddy’s integrated learning management system, you can deliver tailored onboarding programs to both remote workers and on-site employees, simplifying the process and keeping agents engaged.
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Scorebuddy has made Permanent TSB’s quality assurance quicker, easier, and more accurate. Agents are happier with the evaluation process, and supervisors are happier with the results. The in-depth, accessible reports provide us with genuinely insightful data which we use to improve performance across multiple areas of the business.
Business Assurance Senior Manager
PTSB