Working together to make quality assurance more productive and effective

We pride ourselves on our
friendly approachable nature. Check out our Bios below.

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The Scorebuddy story

Close to 5 years ago, Derek Corcoran was busy running a SaaS (Software as a Service) company, Sentient Solutions, when one of their call center clients came to them with a challenge:

The challenge was quality assessment. The client wanted to be able to:

  • Easily score the quality of customer service interactions being delivered by call center agents across multiple channels and eliminate spreadsheets
  • Use the scores to improve the performance of call center agents, teams and supervisors by drilling into the data to carry out root-cause analysis.
  • The customer had researched the market and found that many of the available QA solutions were very basic add-ons to software that was designed for call recording. They knew they wanted a bespoke solution, and they knew it would be on a scale that was beyond their in-house IT team.

Working closely with the client Derek and the development team set out to create a

user-friendly, cloud-based quality assessment solution specifically for contact centers.

The client loved it. Scorebuddy was born.

Scorebuddy is still a youngster yet we have customers all over the world in an array of industries including outsourcing, healthcare, insurance, finance, security, technology, housing, cosmetics, gaming, retail and energy. Our clients range in size from global corporations like AirBnB, DHL and Allianz to growing brands such as Nature Box. You could say Scorebuddy is a child prodigy, but a very cute one that everybody loves.

Derek-Whiteboard

The Scorebuddy Team

Dave
Dave
ScoreBuddy Ferdia
Ferdia
Richie
Richie

A bit about us...

We’re Customer Focused

We’re Agile

and we‘re a bit of fun

About Combined

We’re Customer Focused

We’re Customer Focused.2

We pride ourselves on our customer support and responsiveness and this is reflected in the NPS score and reviews we receive. We pay close attention to how Scorebuddy evolves and changes to meet the changing needs of our clients by incorporating customer requests in our development road map.

We’re Agile

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Our close knit team combine design flare and technical skills to constantly review, improve and evolve Scorebuddy, taking innovative concepts and joining them with client inspired feature requests to deliver enhanced functionality and value to all our clients.

and we‘re a bit of fun

and we‘re a bit of fun.2

We have a colourful cast of characters working together to deliver a product that we hope enhances the work lives of Scorebuddy users. We hope that ‘Bon Vivant’ is reflected in some small way in the user experience and interactions with our clients.

What Scorebuddy Customers are saying

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