Dublin, Ireland – 25th Nov, 2024 – Scorebuddy, a market leader in contact center quality assurance, today announced an investment of €5 million from Foresight Group, a FTSE 250 listed private equity and infrastructure investment manager.
Scorebuddy is a specialist quality assurance solution, using embedded AI to help contact centers automate QA processes and leverage data-driven insights whilst improving employee performance. Scorebuddy launched in 2012 has since expanded to serve over 50,000 agents in more than 25 countries.
Scorebuddy is a longstanding leader in the contact center QA space with a track record of success for mid-market and enterprise clients across a wide range of sectors including financial services, business process outsourcing, technology, retail, and more.
To learn more about Scorebuddy’s quality assurance solutions and GenAI features, click here.
Following the launch of Scorebuddy’s GenAI Auto Scoring solution earlier this year, this €5 million investment from Foresight will enable further AI innovation and the acceleration of Scorebuddy’s product roadmap.
Development of additional GenAI tools will open up new opportunities for Scorebuddy customers to automate and augment their QA process, increase cost-efficiency, and ensure compliance, engagement, and consistent customer experiences at scale.
“This investment is the culmination of years of dedicated work from the entire Scorebuddy team and we are delighted to partner with Foresight for the next stage of our growth journey. Our achievements so far are testament to the creativity and ambition of our organization, and this investment will enable us to further build on our status as a market leader.”
“I’m particularly excited to expand our AI-powered QA solutions, given the success stories we’ve already seen from customers who have adopted our GenAI tools. This is a transformative moment in our industry, and Foresight’s investment will further cement our position at the vanguard of AI and QA innovation. Crucially, their support will also ensure sustainability remains a key value in our mission.” - Derek Corcoran, CEO & Founder, Scorebuddy
“We are thrilled to partner with the talented team at Scorebuddy at an exciting point in the company’s development. Scorebuddy’s tools provide operationally critical solutions to its customers, and its innovative application of AI technology will further elevate the added value of its platform. Foresight has deep experience in supporting technology businesses build and grow and we look forward to partnering with Derek and the team at Scorebuddy to help the Company maximise its potential.” - Philip Gardiner, Investment Director, Foresight
Scorebuddy has also announced the addition of two new board members—John Purdy (Ergo) as Chairman and Lisa Dillon (Microsoft) as Non-Executive Director.
As co-founder of Ergo, John Purdy has overseen its growth to a €200 million business with approximately 500 employees today. His leadership, strategic vision, and entrepreneurial experience will support Scorebuddy’s continuing growth and technological innovation.
Lisa Dillon currently serves as Vice President of Small Medium & Corporate EMEA at Microsoft, leading a team of more than 1,300 people in delivering digital solutions. With 30+ years of experience across diverse industries, her wide-ranging business knowledge will help Scorebuddy scale effectively to meet growth targets.
Launched in 2012, Scorebuddy is a market-leading contact center quality assurance platform that uses embedded AI solutions, combined with conversion analytics, to help businesses boost customer experience, engage service agents, and leverage rich data to deliver valuable insights.
Operating across the UK, Europe, and Australia, Foresight is a leading investment manager in real assets and capital for growth, united by a shared commitment to sustainable growth for companies and economies.
For media inquiries, contact David McGeough at dmcgeough@scorebuddyqa.com.
David McGeough
Marketing Director
dmcgeough@sentient.ie
https://www.scorebuddyqa.com/