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Essential
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Elite
Engagement Suite
Enterprise
Analytics Dashboard
Complete Feature Comparison
Essential$ 8.86/mo
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Elite$ 11.37/mo
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Enterprise$ 15.59/mo
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| Customisation | |||
| Unlimited Scorecard |  |
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| Scorecard Designer | |
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| Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views. | |
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| Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration. | |
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| Consistency | |||
| Tip Sheets | |
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| Calibration Easily compare evaluators scores clearly identifying variations. | |
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| Compliance Reports | |
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| Standard Reports | |
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| Communications | |||
| InMail |  |
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| Agent & Supervisor Alerts | |
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| Agent Engagement | |||
| Coaching Comments | |
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| Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports. | |
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| Attach Files | |
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| Supervisor Dashboard | |
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| Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent. | |
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| Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard. | |
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| Self-Scoring | |
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| Advanced Insights | |||
| Basic Reports | |
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| Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting. | |
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| Custom Reporting | |
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| Integrated CSAT Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. | |
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| QA Analytics Suite | |
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| Data Export API Export detailed daily results data for further analysis in your BI tool. | |
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| Seamless Integrations | |||
| Five9 | |
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| Talkdesk | |
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| Zendesk | |
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| Livezilla | |
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| Salesforce | |
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| Single Sign On (SSO) | |
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| Customer Care | |||
| Platinum Support | |
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| Free Onboarding | |
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| Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input. | |
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| Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert. | |
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| Assigned Account Manager | |
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Essential$ 6.45/mo
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Elite$ 9.35/mo
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Enterprise$ 15.60/mo
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Customisation
Unlimited Scorecard Scorecard Designer Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views. Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration. -
Consistency
Tip Sheets Calibration Easily compare evaluators scores clearly identifying variations. Compliance Reports Standard Reports -
Communications
InMail Agent & Supervisor Alerts -
Agent Engagement
Coaching Comments Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports. Attach Files Supervisor Dashboard Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent. Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard. Self-Scoring -
Advanced Insights
Basic Reports Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting. Custom Reporting Integrated CSAT Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. QA Analytics Suite Data Export API Export detailed daily results data for further analysis in your BI tool. -
Seamless Integrations
Zendesk Livezilla Salesforce Single Sign On (SSO) -
Customer Care
Platinum Support Free Onboarding Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input. Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert. Assigned Account Manager
Which Package is Best for Me?
Essential
Elite
Enterprise
Essential
The Essential package is just that; the heartbeat of the application. Scorebuddy offers unlimited, fully customizable scorecards giving you the core features you need to streamline the gathering of QA data, add coaching tips, categorise with custom tags and organize reviews with agents and maintain consistency through calibration scoring.
Elite
If you focus on agent engagement the Elite package is for you, personal dashboards allow Evaluators, Supervisors and Agents to view team and individual performances. Stay connected with notifications and our Elite In-mail function to quick message one or more staff. Get a 360-degree view displaying Customer Sentiment side by side with QA scores using integrated Surveys.
Enterprise
The Enterprise package is a high impact suite of sophisticated tools for any expanding or multi-location organisations. Deep dive with the Analytics module using any of the 35 reports. Trend reporting and gap analysis lets you to track progress and take targeted action. Root-cause analysis will pin point broken processes, training gaps and teams or individuals that are exceeding or falling below target.
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