Best Price, Best features, Best ROI.

Our customers report an average ROI of 8x.

Essential

$ 6.45/ month
£ 5.00/ month
5.72/ month
Core features to get
started today

Elite

$ 9.35/ month
£ 7.29/ month
8.32/ month
Elite package offers the full
Engagement Suite

Enterprise

$ 15.60/ month
£ 12.20/ month
13.90/ month
All access suite incl. Deep Dive
Analytics Dashboard
* Prices are based on 100 Users. Minumum package is 25 users.

Complete Feature Comparison

Essential

$ 6.45/mo
£ 5.00/mo
5.72/mo

Elite

$ 9.35/mo
£ 7.29/mo
8.32/mo

Enterprise

$ 15.60/mo
£ 12.20/mo
13.90/mo
Customisation
Unlimited Scorecard
Scorecard Designer
Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views.
Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration.
Consistency
Tip Sheets
Calibration Easily compare evaluators scores clearly identifying variations.
Compliance Reports
Standard Reports
Communications
InMail
Agent & Supervisor Alerts
Agent Engagement
Coaching Comments
Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports.
Attach Files
Supervisor Dashboard
Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent.
Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard.
Self-Scoring
Advanced Insights
Basic Reports
Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting.
Custom Reporting
Integrated CSAT Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group.
QA Analytics Suite
Data Export API Export detailed daily results data for further analysis in your BI tool.
Seamless Integrations
Zendesk
Livezilla
Salesforce
Single Sign On (SSO)
Customer Care
Platinum Support
Free Onboarding
Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input.
Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert.
Assigned Account Manager

Essential

$ 6.45/mo
£ 5.00/mo
5.72/mo

Elite

$ 9.35/mo
£ 7.29/mo
8.32/mo

Enterprise

$ 15.60/mo
£ 12.20/mo
13.90/mo
  • Customisation
    Unlimited Scorecard
    Scorecard Designer
    Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views.
    Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration.
  • Consistency
    Tip Sheets
    Calibration Easily compare evaluators scores clearly identifying variations.
    Compliance Reports
    Standard Reports
  • Communications
    InMail
    Agent & Supervisor Alerts
  • Agent Engagement
    Coaching Comments
    Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports.
    Attach Files
    Supervisor Dashboard
    Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent.
    Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard.
    Self-Scoring
  • Advanced Insights
    Basic Reports
    Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting.
    Custom Reporting
    Integrated CSAT Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group.
    QA Analytics Suite
    Data Export API Export detailed daily results data for further analysis in your BI tool.
  • Seamless Integrations
    Zendesk
    Livezilla
    Salesforce
    Single Sign On (SSO)
  • Customer Care
    Platinum Support
    Free Onboarding
    Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input.
    Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert.
    Assigned Account Manager

Calculate your ROI

Time is money, see how much time Scorebuddy will save you
Our algorithm will illustrate savings for your agents, supervisors & analysts.

Which Package is Best for Me?

Essential
Elite
Enterprise
Essential

The Essential package is just that; the heartbeat of the application. Scorebuddy offers unlimited, fully customizable scorecards giving you the core features you need to streamline the gathering of QA data, add coaching tips, categorise with custom tags and organize reviews with agents and maintain consistency through calibration scoring.

Elite

If you focus on agent engagement the Elite package is for you, personal dashboards allow Evaluators, Supervisors and Agents to view team and individual performances. Stay connected with notifications and our Elite In-mail function to quick message one or more staff. Get a 360-degree view displaying Customer Sentiment side by side with QA scores using integrated Surveys.

Enterprise

The Enterprise package is a high impact suite of sophisticated tools for any expanding or multi-location organisations. Deep dive with the Analytics module using any of the 35 reports. Trend reporting and gap analysis lets you to track progress and take targeted action. Root-cause analysis will pin point broken processes, training gaps and teams or individuals that are exceeding or falling below target.

Trusted by the best

Scorebuddy delivers measurable, positive change

What Scorebuddy Customers are saying

  • Veronika Ryanair
    Veronika Halouzkova
    Senior Customer Service Manager
    Ryanair

    Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.

  • Dawna Blocher
    Dawna Blocher
    Director of Customer Service
    Naturebox

    The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!

  • Ron Tiesler of BenefitMall testimony on Scorebuddy's call center quality solution
    Ron Tiesler
    Executive Director
    BenefitMall

    Scorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations.  Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff.  Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    By using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way.

  • Nikki Davies
    Nikki Davies
    Global Assistance
    Allianz

    Over 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus and makes the overall QA process more efficient.

Frequently asked questions, answered.