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Choose a plan that’s
right for your business

Tailored pricing plans for your call center QA needs

Business

Features Included
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  • Flexible Scorecards
  • Compliance Module
  • Calibration Module
  • Comprehensive Reports
  • Seamless Integrations
  • Dashboards
  • Root Cause Analysis
  • Data Export API

Enterprise

Complete Business Suite +
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  • Scorebuddy BI
  • CCasS Platform Integration
  • SSO support (Azure, One Login, Okta and PingID)
  • Peer & Self Scoring
  • Multi-Tenant BPO Configuration
  • Dedicated Customer Success Consultant
  • Enterprise SLA
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Add-Ons

Scorebuddy BI

Integrated QA Business Intelligence

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  • In-Depth QA Reporting
  • Real-Time Insights
  • Powerful Custom Reports
  • Intuitive Visual Dashboards
  • Built-In Templates
  • Multi-Dimensional Filters
  • Unbound Sharing and Collaboration
  • Seamless Integration
  • Unified QA Data
Scorebuddy Coaching

A Comprehensive Coaching Solution

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  • Integrated QA & Coaching
  • Fully Configurable Tools
  • Personalized Coaching Plans
  • Built-in Templates
  • Standardized Workflows
  • GROW, OSKAR, and CLEAR Models
  • Custom Training Journeys
  • Follow-Up Tasks
  • Full Reporting Visibility
Scorebuddy Learning

A complete Learning Solution

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  • SCORM +xAPI Compatible
  • Preloaded Premium QA Courses  
  • Instructor-Led Training  
  • Built-in Course Editor
  • Webinar Integration  
  • Gamification  & Certs
  • Usage Reporting  
  • Course Library  
  • Assessments & Quizzes  
AI-powered AutoQA

Drive Operational Efficiency

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  • Configurable Scoring Rules
  • Autofill Scores
  • Conversational Analytics
  • AI assisted Topic Discovery  
  • Sentiment Analysis  
  • Configured Dashboards  
  • Configurable Reporting  
  • SSO Integration
  • Multiple Data Sources  

Trusted by

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  • SSE Airtricity
  • Allianz
  • OXFAM
  • Boohoo
  • CapitalOne
  • Costco
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Scorebuddy allows me to quickly spot trends and areas for improvement within the team with its scorecards & analytics, enabling me to manage, coach, and improve my team.

Leonie Cooper
Sanlam Client Resolution Manager

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Read our customer case studies

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