Best Price, Best features, Best ROI.
Our customers report an average ROI of 8x.
Essential
started today
Elite
Engagement Suite
Enterprise
Analytics Dashboard
Complete Feature Comparison
Essential$ 6.45/mo
£ 5.00/mo
€ 5.72/mo
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Elite$ 9.35/mo
£ 7.29/mo
€ 8.32/mo
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Enterprise$ 15.60/mo
£ 12.20/mo
€ 13.90/mo
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| Customisation | |||
| Unlimited Scorecard |  |
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| Scorecard Designer | |
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| Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views. | |
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| Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration. | |
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| Consistency | |||
| Tip Sheets | |
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| Calibration Easily compare evaluators scores clearly identifying variations. | |
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| Compliance Reports | |
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| Standard Reports | |
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| Communications | |||
| InMail |  |
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| Agent & Supervisor Alerts | |
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| Agent Engagement | |||
| Coaching Comments | |
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| Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports. | |
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| Attach Files | |
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| Supervisor Dashboard | |
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| Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent. | |
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| Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard. | |
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| Self-Scoring | |
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| Advanced Insights | |||
| Basic Reports | |
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| Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting. | |
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| Custom Reporting | |
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| Integrated CSAT Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. | |
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| QA Analytics Suite | |
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| Data Export API Export detailed daily results data for further analysis in your BI tool. | |
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| Seamless Integrations | |||
| Zendesk | |
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| Livezilla | |
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| Salesforce | |
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| Single Sign On (SSO) | |
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| Customer Care | |||
| Platinum Support | |
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| Free Onboarding | |
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| Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input. | |
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| Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert. | |
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| Assigned Account Manager | |
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Essential$ 6.45/mo
£ 5.00/mo
€ 5.72/mo
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Elite$ 9.35/mo
£ 7.29/mo
€ 8.32/mo
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Enterprise$ 15.60/mo
£ 12.20/mo
€ 13.90/mo
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Customisation
Unlimited Scorecard Scorecard Designer Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views. Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration. -
Consistency
Tip Sheets Calibration Easily compare evaluators scores clearly identifying variations. Compliance Reports Standard Reports -
Communications
InMail Agent & Supervisor Alerts -
Agent Engagement
Coaching Comments Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports. Attach Files Supervisor Dashboard Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent. Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard. Self-Scoring -
Advanced Insights
Basic Reports Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting. Custom Reporting Integrated CSAT Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. QA Analytics Suite Data Export API Export detailed daily results data for further analysis in your BI tool. -
Seamless Integrations
Zendesk Livezilla Salesforce Single Sign On (SSO) -
Customer Care
Platinum Support Free Onboarding Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input. Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert. Assigned Account Manager
Which Package is Best for Me?
Essential
Elite
Enterprise
Essential
The Essential package is just that; the heartbeat of the application. Scorebuddy offers unlimited, fully customizable scorecards giving you the core features you need to streamline the gathering of QA data, add coaching tips, categorise with custom tags and organize reviews with agents and maintain consistency through calibration scoring.
Elite
If you focus on agent engagement the Elite package is for you, personal dashboards allow Evaluators, Supervisors and Agents to view team and individual performances. Stay connected with notifications and our Elite In-mail function to quick message one or more staff. Get a 360-degree view displaying Customer Sentiment side by side with QA scores using integrated Surveys.
Enterprise
The Enterprise package is a high impact suite of sophisticated tools for any expanding or multi-location organisations. Deep dive with the Analytics module using any of the 35 reports. Trend reporting and gap analysis lets you to track progress and take targeted action. Root-cause analysis will pin point broken processes, training gaps and teams or individuals that are exceeding or falling below target.
Trusted by the best
Scorebuddy delivers measurable, positive change
What Scorebuddy Customers are saying
Veronika HalouzkovaSenior Customer Service ManagerRyanairRyanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.
Dawna BlocherDirector of Customer ServiceNatureboxThe interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!
Ron TieslerExecutive DirectorBenefitMallScorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations. Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff. Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.
Linda MatthijsQuality Development5CABy using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off.
- Linda MatthijsQuality Development5CA
Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way.
Nikki DaviesGlobal AssistanceAllianzOver 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.
- Linda MatthijsQuality Development5CA
The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus and makes the overall QA process more efficient.
Frequently asked questions, answered.
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Trial FAQ’s
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Is the trial completely free?
Yes, you can use Scorebuddy for 30 days completely free.
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Can I upgrade from the free trial and save my data?
Yes, any scorecards or results created during the trial will be retained when you upgrade to a live account.
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Can Scorebuddy be used on any browsers?
Scorebuddy supports Google Chrome, Microsoft Edge or Mozilla Firefox. Scorebuddy will also work on Microsoft® Internet Explorer® versions 10 and later.
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Can I extend my Trial?
Yes, if you need more time to see if Scorebuddy is a fit for your business, talk with your account manager and arranging an extension.
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Do I pay for onboarding?
No, we provide best in class onboarding and support to all our clients.
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Is the trial completely free?
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Pricing FAQ’s
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What counts as a user?
Agents, Supervisors, and any admin system users. The selected package unit price is applied to the maximum users calculated in the billing period.
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How will I be billed?
Monthly in arrears for the max number of users on the system in a given month.
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Can I use a credit card for payment?
Yes, we support Master Card and Visa only.
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Do you support annual payments?
Yes, we can facilitate a 12-month fee based on agreed minimum users.
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What term am I committed to?
You are billed month by month, should you cancel your subscription you will be billed for the previous month or part thereof. (unless on an annual contract.)
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How do I upgrade my Package?
Contact your account manager.
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What counts as a user?
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Security FAQ’s
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Is my Data encrypted?
Yes, data is encrypted using AES192 while stored in the database, while in transit and all scorebuddy browser pages are HTTPS.
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Where is my Data kept?
Typically, user data is stored in the AWS cloud under strict security policies and restricted to the EU West node. If you request a PCI compliant environment your data can reside in our Ultra Secure Private cloud platform.
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What Data protection laws apply?
Scorebuddy is headquartered in the European Union and hence EU data protection laws apply.
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Is my Data encrypted?