Best Price, Best features, Best ROI.

Our customers report an average ROI of 8x.

Essential

$ 6.45/ month

£ 5.00/ month

€ 5.72/ month

Core features to get
started today

Elite

$ 9.35/ month

£ 7.29/ month

€ 8.32/ month

Elite package offers the full
Engagement Suite

Enterprise

$ 15.60/ month

£ 12.20/ month

€ 13.90/ month

All access suite incl. Deep Dive
Analytics Dashboard

* Prices are based on 100 Users. Minumum package is 25 users.

Complete Feature Comparison

	Essential $ 6.45/mo £ 5.00/mo € 5.72/mo Get A Quote	Elite $ 9.35/mo £ 7.29/mo € 8.32/mo Get A Quote	Enterprise $ 15.60/mo £ 12.20/mo € 13.90/mo Get A Quote
Customisation
Unlimited Scorecard
Scorecard Designer
Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views.
Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration.
Consistency
Tip Sheets
Calibration Easily compare evaluators scores clearly identifying variations.
Compliance Reports
Standard Reports
Communications
InMail
Agent & Supervisor Alerts
Agent Engagement
Coaching Comments
Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports.
Attach Files
Supervisor Dashboard
Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent.
Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard.
Self-Scoring
Advanced Insights
Basic Reports
Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting.
Custom Reporting
Integrated CSAT & NPS Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. * Additional charges apply dependant on consumption
QA Analytics Suite
Data Export API Export detailed daily results data for further analysis in your BI tool.
Seamless Integrations
Zendesk
Five9
Livezilla
Salesforce
Single Sign On (SSO)
Customer Care
Platinum Support
Free Onboarding
Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input.
Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert.
Assigned Account Manager

	Essential $ 6.45/mo £ 5.00/mo € 5.72/mo Get A Quote	Elite $ 9.35/mo £ 7.29/mo € 8.32/mo Get A Quote	Enterprise $ 15.60/mo £ 12.20/mo € 13.90/mo Get A Quote

Customisation

Unlimited Scorecard
Scorecard Designer
Holistic and Success Scorecards In addition to traditional numeric scorecards create impactful, visual banded views.
Multi-Tenant Controlled access for multiple tenants giving controlled access to reports, scoring or calibration.

Consistency

Tip Sheets

Calibration Easily compare evaluators scores clearly identifying variations.

Compliance Reports

Standard Reports
Communications

InMail

Agent & Supervisor Alerts

Agent Engagement

Coaching Comments
Custom Tags Add your own data tags to scorecards to provide detailed result analyses and reports.
Attach Files
Supervisor Dashboard
Agent Dashboard Personalized dashboard displaying performance, coaching tips and goals to agent.
Goal Setting Set goals for the agent, team and group, track in the Agent Dashboard.
Self-Scoring

Advanced Insights

Basic Reports
Root Cause Analysis Assign root causes of poor quality at question level for deep dive reporting.
Custom Reporting
Integrated CSAT & NPS Surveys Manually or automatically issue surveys post interaction, track results by Agent, Team and Group. * Additional charges apply dependant on consumption
QA Analytics Suite
Data Export API Export detailed daily results data for further analysis in your BI tool.

Seamless Integrations

Zendesk

Five9

Livezilla

Salesforce

Single Sign On (SSO)

Customer Care

Platinum Support
Free Onboarding
Enhanced Onboarding Migration of current scorecards into Scorebuddy, test and review with expert input.
Targeted Training Program Personalised training program tailored to your organizations needs delivered by an expert.
Assigned Account Manager

Which Package is Best for Me?

Essential

Elite

Enterprise

Essential

The Essential package is just that; the heartbeat of the application. Scorebuddy offers unlimited, fully customizable scorecards giving you the core features you need to streamline the gathering of QA data, add coaching tips, categorise with custom tags and organize reviews with agents and maintain consistency through calibration scoring.

Elite

If you focus on agent engagement the Elite package is for you, personal dashboards allow Evaluators, Supervisors and Agents to view team and individual performances. Stay connected with notifications and our Elite In-mail function to quick message one or more staff. Get a 360-degree view displaying Customer Sentiment side by side with QA scores using integrated Surveys.

Enterprise

The Enterprise package is a high impact suite of sophisticated tools for any expanding or multi-location organisations. Deep dive with the Analytics module using any of the 35 reports. Trend reporting and gap analysis lets you to track progress and take targeted action. Root-cause analysis will pin point broken processes, training gaps and teams or individuals that are exceeding or falling below target.

Trusted by the best

Scorebuddy delivers measurable, positive change

What Scorebuddy Customers are saying

[gs_testimonial cat_name="customer-reviews" theme="gs_style15"]

Frequently asked questions, answered.

Trial FAQ’s
- Is the trial completely free?
  Yes, you can use Scorebuddy for 30 days completely free.
- Can I upgrade from the free trial and save my data?
  Yes, any scorecards or results created during the trial will be retained when you upgrade to a live account.
- Can Scorebuddy be used on any browsers?
  Scorebuddy supports Google Chrome, Microsoft Edge or Mozilla Firefox. Scorebuddy will also work on Microsoft® Internet Explorer® versions 10 and later.
- Can I extend my Trial?
  Yes, if you need more time to see if Scorebuddy is a fit for your business, talk with your account manager and arranging an extension.
- Do I pay for onboarding?
  No, we provide best in class onboarding and support to all our clients.
Pricing FAQ’s
- What counts as a user?
  Agents, Supervisors, and any admin system users. The selected package unit price is applied to the maximum users calculated in the billing period.
- How will I be billed?
  Monthly in arrears for the max number of users on the system in a given month.
- Can I use a credit card for payment?
  Yes, we support Master Card and Visa only.
- Do you support annual payments?
  Yes, we can facilitate a 12-month fee based on agreed minimum users.
- What term am I committed to?
  You are billed month by month, should you cancel your subscription you will be billed for the previous month or part thereof. (unless on an annual contract.)
- How do I upgrade my Package?
  Contact your account manager.
Security FAQ’s
- Is my Data encrypted?
  Yes, data is encrypted using AES192 while stored in the database, while in transit and all scorebuddy browser pages are HTTPS.
- Where is my Data kept?
  Typically, user data is stored in the AWS cloud under strict security policies and restricted to the EU West node. If you request a PCI compliant environment your data can reside in our Ultra Secure Private cloud platform.
- What Data protection laws apply?
  Scorebuddy is headquartered in the European Union and hence EU data protection laws apply.

Best Price, Best features, Best ROI.

Our customers report an average ROI of 8x.

Essential

Elite

Enterprise

Complete Feature Comparison

Essential

Elite

Enterprise

Essential

Elite

Enterprise

Which Package is Best for Me?

Essential

Elite

Enterprise

Essential

Elite

Enterprise

Trusted by the best

What Scorebuddy Customers are saying

Frequently asked questions, answered.

Don’t take our word for it. Get started for free!