Our customers report an average ROI of 8x.
Elite
you started
Enterprise
analytics
Enterprise L&D
Complete Feature Comparison
Elite$ 8.86/mo
£ 8.67/mo
€ 9.63//mo
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Enterprise$ 11.37/mo
£ 12.21/mo
€ 13.94/mo
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Enterprise L&D$ 15.59/mo
£ 18.53/mo
€ 20.65/mo
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Quality Assurance | ||||||
Unlimited Scorecards | ![]() |
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Numeric, Holistic & Success Scorecards | ![]() |
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Calibration | ![]() |
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Compliance Reports | ![]() |
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Coaching & Goal setting | ![]() |
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Self-Scoring | ![]() |
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Agent, Supervisor & Manager Dashboards | ![]() |
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Multi-Tennat | ![]() |
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QA Analytics Suite | ![]() |
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Root Cause Analysis | ![]() |
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Custom Reporting | ![]() |
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Data Export API | ![]() |
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Learning & Development | ||||||
Preloaded Premium courses | ![]() |
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Learning management system (LMS) | ![]() |
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Instructor-Led Training (ILTs) | ![]() |
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Webinar integration | ![]() |
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Gamification | ![]() |
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Seamless Integrations | ||||||
Zendesk | ![]() |
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Five9 | ![]() |
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Talkdesk | ![]() |
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Salesforce | ![]() |
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Single Sign On (SSO) | ![]() |
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Customer Care | ||||||
Free Onboarding & Support | ![]() |
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Assigned Account Manager | ![]() |
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Additional Module: Surveybuddy: €4.39/ mo | ||||||
Customer Sentiment Surveys: Additional Module: €4.39/ month | ||||||
Unlimited Surveys (C-SAT, NPS plus more) | ![]() |
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Send via Email or SMS | ![]() |
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Survey dashboard and shareable results | ![]() |
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Own Branded surveys | ![]() |
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Elite$ 8.86/mo
£ 8.67/mo
€ 9.63//mo
|
Enterprise$ 11.37/mo
£ 12.21/mo
€ 13.94/mo
|
Enterprise L&D$ 15.59/mo
£ 18.53/mo
€ 20.65/mo
|
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Quality Assurance
Unlimited Scorecards Numeric, Holistic & Success Scorecards Calibration Compliance Reports Coaching & Goal setting Self-Scoring Agent, Supervisor & Manager Dashboards Multi-Tennat QA Analytics Suite Root Cause Analysis Custom Reporting Data Export API -
Learning & Development
Preloaded Premium courses Learning management system (LMS) Instructor-Led Training (ILTs) Webinar integration Gamification -
Seamless Integrations
Zendesk Five9 Talkdesk Salesforce Single Sign On (SSO) -
Customer Care
Free Onboarding & Support Assigned Account Manager -
Customer Sentiment Surveys
Unlimited Surveys (C-SAT, NPS plus more) Send via Email or SMS Survey dashboard and shareable results Own Branded surveys
*Price based on 100 users. Surcharge applied for SMS. SMS rates vary dependent on location
Which Package is Best for Me?
Elite
Enterprise
Enterprise L&D
Elite
Scorebuddy's fully customizable scorecards provide you with the features you need to streamline the recording of QA data. Maintain consistency through calibration and focus agents with dashboards. Allow QA Analysts and Supervisors to view team and individual performances.
Enterprise
A suite of sophisticated tools for expanding or multi-location organizations. Deep dive Analytics, trend reporting and gap analysis to track progress and take targeted action. Use root-cause analysis to pin point broken processes, training gaps and teams or individuals that are exceeding or falling below target.
Enterprise L&D
Along with our core Enterprise product we offer a fully integrated LMS designed to help you achieve your contact center learning goals. A blended learning experience ideal for dynamic on-demand education. Design, develop and deliver your own branded content using SCORM, xAPI and a host of other authoring tools.
Calculate your ROI
Time is money, see how much time Scorebuddy will save you
Trusted by the best
Scorebuddy delivers measurable, positive change








What Scorebuddy Customers are saying
- Keiran McCarthyHead of QualityVoxpro
The first step we took as part of our QA strategy, was to decide what platform would be used that would provide analytics and reporting that we could do with ease. We needed to make sure we could access the data easily. We selected Scorebuddy! For Outsourcers working with a scorecard system like Scorebuddy, the primary problem is that you take the ecosystem that your clients use when they come on board. You need to integrate their / the client’s CRM into the way you as the Outsourcer works. Scorebuddy can be used to standardize to one way of capturing quality, regardless of the ecosystem being used by the client. The #1 Outsourcer challenge is too much work and too little time. If used properly, Scorebuddy gives you the gift of time!
- Celina PerryQuality Assurance SupervisorBeachbody
At Beachbody we manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly. Our agents can review their dashboards immediately, reviewing feedback and gauging where they stand against other agents in real-time. Another major benefit of using Scorebuddy is due to their extensive and unique compliance suite. Furthermore, the team at Scorebuddy has been incredible, as far as when we need to reach out, requesting any type of assistance with a problem. Everyone has always been very attentive, so that has been incredible.
- Veronika HalouzkovaSenior Customer Service ManagerRyanair
Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use. Now at Ryanair we’re hosting over 800 agents with 60+ supervisors across 8 separate locations and nationalities. This requires a lot of emphasis on creating unique scorecards to cater to those different cultures and languages. Furthermore, we are currently getting ready to go live with our Zendesk integration.
- Ron TieslerExecutive DirectorBenefitMall
Scorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations. Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff. This includes over 400 users along with 80 admins and supervisors, which is why utilizing Agent Insights is essential for our business. Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.
- Linda MatthijsQuality Development5CA
By using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off. Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way. The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus, which in turn makes the overall QA process more efficient.
- Nikki DaviesGlobal AssistanceAllianz
Over 40 managers in Allianz use Scorebuddy for quality monitoring their teams, which consist of 300+ agents. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs. Some of our favourite features of the Scorebuddy enterprise package are Agent Insights and Analytics, which allow us to gain foresight into trends that impact our day to day business.
Frequently asked questions, answered.
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TRIAL FAQs
Yes, any scorecards or results created during the trial will be retained when you upgrade to a live account. |
Scorebuddy supports Google Chrome, Microsoft Edge or Mozilla Firefox. Scorebuddy will also work on Microsoft® Internet Explorer® versions 10 and later.
Yes, if you need more time to see if Scorebuddy is a fit for your business talk with your account manager and arranging an extension.
No, we provide best in class onboarding and support to all our clients.
PRICING FAQS
Agents, Supervisors, and any admin system users. The selected package unit price is applied to the maximum users calculated in the billing period.
Monthly in arrears for the max number of users on the system in a given month.
Yes, we support Master Card and Visa only
Yes, we can facilitate a 12-month fee based on agreed minimum users.
You are billed month by month, should you cancel your subscription you will be billed for the previous month or part there of (unless on an annual contract)
Contact your account manager
SECURITY FAQs
Scorebuddy is headquartered in the European Union and hence EU data protection laws apply. Scorebuddy has been certified by
Yes, data is encrypted using AES192 while stored in the database, while in transit and all scorebuddy browser pages are HTTPS. |