Working together to make quality assurance more productive and effective
We pride ourselves on our
friendly approachable nature. Check out our Bios below.
The Scorebuddy story
Close to 5 years ago, Derek Corcoran was busy running a SaaS (Software as a Service) company, Sentient Solutions, when one of their call center clients came to them with a challenge:
The challenge was quality assessment. The client wanted to be able to:
- Easily score the quality of customer service interactions being delivered by call center agents across multiple channels and eliminate spreadsheets
- Use the scores to improve the performance of call center agents, teams and supervisors by drilling into the data to carry out root-cause analysis.
- The customer had researched the market and found that many of the available QA solutions were very basic add-ons to software that was designed for call recording. They knew they wanted a bespoke solution, and they knew it would be on a scale that was beyond their in-house IT team.
Working closely with the client Derek and the development team set out to create a
user-friendly, cloud-based quality assessment solution specifically for contact centers.
The client loved it. Scorebuddy was born.
Scorebuddy is still a youngster yet we have customers all over the world in an array of industries including outsourcing, healthcare, insurance, finance, security, technology, housing, cosmetics, gaming, retail and energy. Our clients range in size from global corporations like AirBnB, DHL and Allianz to growing brands such as Nature Box. You could say Scorebuddy is a child prodigy, but a very cute one that everybody loves.
The Scorebuddy Team
A bit about us...
We’re Customer Focused
We’re Agile
and we‘re a bit of fun
We’re Customer Focused
We pride ourselves on our support and responsiveness and this is reflected in the awards and reviews we receive. We pay close attention to how Scorebuddy evolves and changes to meet changing needs by adding customer requests into our road map.
We’re Agile
Our close knit team combine design flare and technical skills to constantly review, improve and evolve Scorebuddy, taking innovative concepts and joining them to client inspired feature requests delivering enhanced value to all our clients.
and we‘re a bit of fun
We have a colourful cast of characters collaborating to deliver a product designed to enhance the work lives of Scorebuddy users. We hope our ‘Bon Vivant’ is reflected in the user experience and conversations with our clients.