G2 Report Spring 2025: Scorebuddy a Leader in Call Center QA

The new Spring 2025 G2 Grid® Report is here and the verdict is the same once again—Scorebuddy is a Leader in Contact Center Quality Assurance.

That’s the 12th quarter in a row we’ve received this accolade, marking three consecutive years as one of the best reviewed call center QA solutions on the marketplace.

This time around, we’ve secured another 28 badges across key performance categories like usability and customer support, as well as the primary badge for Leader in Contact Center QA.

With the release of the Spring 2025 Report, Derek Corcoran (Scorebuddy CEO & Founder) shared his thoughts on Scorebuddy’s ranking, the importance of G2’s reports, and future plans for the platform:

“The G2 Grid® Report is the gold standard for SaaS, so it’s critical that we rank high. We know it’s an extremely competitive marketplace and these accolades give us impetus to push on and further cement our position as a leader in contact center quality assurance.”

“We’ve been operating in this space for over a decade now, but this past year has been one of the most important yet. With our recent €5 Million investment from Foresight Group, and the addition of a slate of new AI-powered features, we’ve never been better equipped to serve the growing needs of our customer base.”

“Our highly accurate, ultra-configurable GenAI Auto Scoring tool has already allowed several customers to scale their QA in a faster, safer manner than would’ve ever been possible just a few short years ago—and we’ve got a roadmap packed full of new AI and automation tools to further support them.”

“Thanks again to everyone who left their feedback on G2—keep it coming and we can keep building the best possible quality assurance solution for you.”

Another 28 badges for enterprise, mid-market, and more

Over the past three years of G2’s quarterly reports, we’ve collected nearly 200 G2 badges—and this trend is continuing with the Spring 2025 report, where we’ve picked up another 28 badges, including:

• Best Software Top 50 Customer Service products
• Enterprise High Performer
• EMEA Regional Leader
• Grid Leader
• Momentum Leader

That’s a small selection of the awards, but we’ve also earned recognition for our strong customer relationships, ease of implementation, usability of the platform, and more.

And, ICYMI, Scorebuddy was recently named one of the top 50 customer service solutions in the world. Get the full story here.

What do customers say about Scorebuddy?

A number of factors determine G2’s rankings but the most significant one is customer feedback. That’s why we love dipping into our 500+ five-star reviews (yes, that’s a brag) to see what day-to-day Scorebuddy users have to say about our platform

Hopefully some of the quotes below can give you an idea of why our users rate us so highly.

• “It saves me a lot of time due to the ability to track an individual's performance across a specific period. As we move onto new processes during a period of change in the business, the platform allows us to identify themes and trends in quality score drops so we can identify these and amend training to fix issues early.” - Sophia S, Risk and Safer Gambling Team Manager, Enterprise Customer
• “What I like best about Scorebuddy is how user-friendly it is. It helps me stay organized and makes it easier to manage my tasks. The platform provides everything I need for work in one place, which saves me time and boosts productivity… It makes tracking and managing tasks much more efficient, and the interface is intuitive.” - Christian John C, Executive Services Specialist II, Mid-Market
• “An app that is so user-friendly I didn't have a hard time navigating it on my first try and been using it for all of my audits. It helps me finish my audits faster because it's so easy to use. There's the draft feature where I can always continue where I left off, generating reports would only take a couple of seconds, and the data that it can store. You can even see last year's audit.” - Chrisfhelle John B, Outsourcing/Offshoring, Mid-Market

Want to see more? Read every G2 review here.

Take a self-guided Scorebuddy tour

Enough reading, it’s time to get hands-on with our interactive demo. See how Scorebuddy can:

• Automate your QA and scale to 100% coverage wit GenAI Auto Scoring
• Engage and motivate agents with targeted coaching and personalised dashboards

• Surface hidden insights using AI analytics and reporting

Start the demo now—it’s a short tour of the real Scorebuddy interface, and you can walk through it at your own pace.