Scorebuddy is one of the world’s top 50 customer service software products. That’s according to G2's 2025 rankings, which were released today.
The list, which compiles the top products across categories like customer success, field service management, help desk, live chat, contact center quality assurance, and more, is determined by market presence and customer feedback.
This follows on from the Winter 2025 G2 Grid Report, where Scorebuddy ranked as a Contact Center Quality Assurance Leader, earning 28 badges in the process.
Click here for the full list of all top 50 customer service software products.
As one of only two contact center QA solutions to make the list, Scorebuddy has further cemented its status as a leader in the sector. Derek Corcoran (Scorebuddy CEO & Founder) shared his thoughts on the news:
“This is a real marker of progress following one of the most significant years in Scorebuddy’s history. I was delighted to maintain our position as a contact center QA leader in the last Grid Report, but to rank as one of the overall best pieces of customer service tech is on another level.”
“Our recent €5 million investment from Foresight Group has already enabled us to accelerate our AI innovation for Scorebuddy users, and I’m certain that this new functionality has contributed to this award. This, of course, is only the beginning of our plan for the investment, and G2’s recognition certainly reinforces our firm belief that we’re on the right track.”
“And, of course, I have to give a special mention to our customers. They’re the ones that have put us in this incredible position and we’ll continue working to bring them an even more powerful QA solution.”
There are a few different factors that inform these awards but, in the end, the reviews are the only thing that really matter—what do day-to-day users think of the software?
Thankfully, we’ve got 500+ five-star reviews so you can find out exactly what they think. Here are a few recent examples to get you started:
"What I like best about Scorebuddy is how user-friendly it is. It helps me stay organized and makes it easier to manage my tasks. The platform provides everything I need for work in one place, which saves me time and boosts productivity. And what I like best about Scorebuddy as well is its simplicity and ease of use. It makes tracking and managing tasks much more efficient, and the interface is intuitive. It’s a great tool that helps me stay organized and on top of my work.” - Christian John C, Executive Services Specialist
“It is easy to use and very user-friendly. I have used it for a year now and did not have a hard time using it. It is also easy for the agents to understand their scores and quality checks. I never had to reach out to someone as I never experienced any issues using it.” - Kathlene Kay G, Team Manager
"Great tool that allows you to manage team performance. I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identify gaps in knowledge to inform additional training sessions.” - Sophia S, Risk and Safer Gambling Team Manager, Enterprise Customer
Want to see more? You can access every G2 review here.
Enough talk—how about getting hands on to see what Scorebuddy can do for you?
Expand QA coverage with GenAI auto-scoring up to 100% of conversations
Eliminate hours of manual work by automating QA tasks
Ensure compliance using accurate, configurable AI scorecards
Get your self-guided interactive demo here and try it for yourself. You’ll see where Scorebuddy fits into your workflow and how the AI features work.