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"Moved to Scorebuddy from Another provider and loving the new experience"

Pamela Anderson Quality Assurance Manager

"I have been using Scorebuddy for years now. It is so efficient & reliable!"

Erika Lausaine Caraballe QA Manager

"It's definitely helpful when tracking the progress of the agents in QA ."

Daryl Torreon QA Training Manager

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Trusted by 300+ Contact Centers

What Our Customers Say

Sanmeet S, Learning & Quality Manager

"Scorebuddy and Ken have been wonderful to work with, they truly care about our goals and success"

What do you like best about Scorebuddy?

"This is the most feature-rich quality monitoring tool I have ever worked with, it's quite detailed and super user friendly, I've never worked on a better tool before."

Roy O, Mid-Market Client

"One of the best transaction monitoring platforms"

What do you like best about Scorebuddy?

“After more than eight years of using Scorebuddy with three clients, I can't remember a single downside. Even their support team is very responsive in a timely manner.”

Élodie B, Enterprise Client in Insurance

"Scorebuddy is a life saver!"

What do you like best about Scorebuddy?

“It is very easy to use. We can create our scorecards quickly and without any assistance. Pulling reports is very straightforward and there are so many options of reports available. They have a great support team who always reply within a few hours.”

View our G2 review

Best-in-class AI call center QA software

Scorebuddy

Faster QA, 100% coverage, happier customers

Reduce manual QA workload 60%

Problem: Manual QA is slow, limited, and time-consuming—we all know this. You need more headcount or extra overtime to scale, and that means soaring operational costs, agent burnout, and inconsistent service quality.

Solution: Scorebuddy automates the repetitive day-to-day stuff so your quality assurance team can spend more time on high-value work like strategy, coaching, and analytics.

Increase QA coverage 70%

Problem: If you’re like most contact centers, you’re only scoring 1 to 2% of conversations. That means a lack of visibility into agent performance, misguided coaching, and high-risk interactions going unreviewed.

Solution: Scorebuddy enables 100% QA coverage so nothing is missed. You can surface CX trends and deliver targeted agent feedback based on comprehensive real-world data—not just a handful of examples.

Boost CSAT 7% in 6 months

Problem: When QA is slow and limited, agent feedback is generic and delayed. There’s a disconnect between QA and CX, so bad habits go uncorrected and poor service persists. Customers aren’t happy but you can’t figure out why—and you don’t know how to fix it.

Solution: Scorebuddy powers a mutually beneficial relationship between QA and CX. You get faster feedback loops, personalised coaching, and measurable improvements to customer satisfaction.