Artificial intelligence has shifted the landscape of customer support and quality assurance forever. But those of us who want to adopt AI often struggle with the ‘how’:
How do I design support in an AI world?
How do I integrate AI agents into my system?
How do I evolve to an AI-first support function without negatively impacting the customer experience?
This co-hosted Scorebuddy and Intercom webinar answers all of these questions and more, so you can discover how to best leverage AI in your organization and conquer the ‘how’.
Join Laura Sicat (Intercom), Rachel O’Brien (Text in Church), Jordan McGovern (Scorebuddy), and host Mark Iafrate (Intercom) as they explore:
The new AI-first approach to customer support
How AI has transformed the quality assurance landscape
Ways modern support teams are using AI to ensure quality and consistency
What developments we can expect to see in the future
