It’s the most wonderful time of the year… the release of the Winter 2025 G2 Grid® Report, that is. Ending a milestone year (more on that below) on a high, Scorebuddy has been named a Leader in Contact Center Quality Assurance.
That’s 11 quarters in a row as a G2 Leader.
This time around, we’ve earned 28 badges across key categories and retained our position as the specialist QA vendor in the marketplace.
Following the release of the Winter 2025 G2 Grid® Report, Derek Corcoran (Scorebuddy CEO & Founder) gave his thoughts on Scorebuddy’s Leader status:
“The G2 Report is a marker of quality in the SaaS space and it’s essential that we remain competitive in the rankings, so I’m delighted to see Scorebuddy place as a Leader once again. This recognition helps to cement our position as a driving force in the highly competitive contact center QA marketplace.”
“We’ve been in the game for a long time now, but 2024 has been one of the most important years in Scorebuddy’s history. Our new GenAI Auto Scoring solution is the most configurable, accurate AutoQA tool out there and our recent €5 Million investment from Foresight Group gives us an incredible platform to further accelerate AI innovation for our users.”
“I’d like to give my thanks to all the customers who shared their thoughts on G2, helping us to achieve this ranking, and encourage those who haven’t done so yet to give their feedback. I can’t wait to share what we’ve got planned for 2025 and beyond.”
We’ve collected 150+ G2 badges over the past three years. Now, the Winter 2025 G2 Grid® Report has seen Scorebuddy earn—drum roll, please—28 badges! They include:
That’s just a selection, we’ve also earned recognition for ease of use, straightforward implementation, and positive customer relationships.
And, in case you missed it, Scorebuddy was also named the #18 best software in EMEA this year. That’s out of all software—not just call center quality assurance platforms.
Market presence matters, but G2’s rankings are heavily determined by customer reviews, too. And, for us, it’s always nice to dip into our 600+ G2 reviews and read the stories.
Here are a few recent reviews that made us smile—hopefully they give you some insight into how our customers use Scorebuddy on a daily basis:
"Great tool that allows you to manage team performance. I love how quickly we can make in house changes to the system to ensure the marking criteria is always reflective of our processes which are regularly updated. This allows us to quickly begin measuring whether we are being compliant against regulatory process changes implemented and identify gaps in knowledge to inform additional training sessions.” - Sophia S, Risk and Safer Gambling Team Manager, Enterprise Customer
“Being able to create and edit a bespoke scoring system is extremely useful in a fast paced Contact Centre, where there can be numerous changes to process in any 12-month period. I use it weekly to help develop my Team, benchmark productivity and quality of calls, and identify areas of improvement and training requirements. It's an easy system to use, once you know how to navigate your way around it. I've never experienced any problems where I have had to contact Customer Support.” - Mid-Market Renewables & Environment Customer
“Great tool with a great support team. Using Scorebuddy has really helped to take our internal quality reviews to the next level. Instead of having to rely on separate lists and Excel files to keep track of scores, we can easily use Scorebuddy to create scorecards, review our agents and share and discuss the results in a very nice way. Next to that, the team at Scorebuddy has been really helpful in listening to our requests for improvement and making these a reality. Superb support!”- Thijs V, Service Development Consultant, Enterprise Customer
Want to see more feedback? Get every G2 review here.
Take Scorebuddy for a test drive and find out exactly how you can:
Automate QA, scale to 100% coverage, and reduce cost to score
Engage agents with personalized dashboards and coaching
Discover insights using advanced AI analytics
Book your demo now and get a product tour tailored to your needs.