Our customers report an average ROI of 8x.

Elite

9.63/ month
Core QA features to get
you started

Enterprise

13.94/ month
Powerful deep dive
analytics

Enterprise L&D

20.65/ month
Combine QA with L&D
* Prices are based on 100 Users. Minimum package is 25 users for Elite & Enterprise and 50 for Enterprise L&D.

Complete Feature Comparison

Elite

9.63//mo

Enterprise

13.94/mo

Enterprise L&D

20.65/mo
Quality Assurance
Unlimited Scorecards
Numeric, Holistic & Success Scorecards
Calibration
Compliance Reports
Coaching & Goal setting
Self-Scoring
Agent, Supervisor & Manager Dashboards
Multi-Tennat
QA Analytics Suite
Root Cause Analysis
Custom Reporting
Data Export API
Learning & Development
Preloaded Premium courses
Learning management system (LMS)
Instructor-Led Training (ILTs)
Webinar integration
Gamification
Seamless Integrations
Zendesk
Five9
Talkdesk
Salesforce
Single Sign On (SSO)
Customer Care
Free Onboarding & Support
Assigned Account Manager
Additional Module: Surveybuddy: €4.39/ mo
Customer Sentiment Surveys
Unlimited Surveys (C-SAT, NPS plus more)
Send via Email or SMS
Survey dashboard and shareable results
Own Branded surveys

Elite

9.63//mo

Enterprise

13.94/mo

Learn

20.65/mo
  • Quality Assurance
    Unlimited Scorecards
    Numeric, Holistic & Success Scorecards
    Calibration
    Compliance Reports
    Coaching & Goal setting
    Self-Scoring
    Agent, Supervisor & Manager Dashboards
    Multi-Tennat
    QA Analytics Suite
    Root Cause Analysis
    Custom Reporting
    Data Export API
  • Learning & Development
    Preloaded Premium courses
    Learning management system (LMS)
    Instructor-Led Training (ILTs)
    Webinar integration
    Gamification
  • Seamless Integrations
    Zendesk
    Five9
    Talkdesk
    Salesforce
    Single Sign On (SSO)
  • Customer Care
    Free Onboarding & Support
    Assigned Account Manager
  • Customer Sentiment Surveys
    Unlimited Surveys (C-SAT, NPS plus more)
    Send via Email or SMS
    Survey dashboard and shareable results
    Own Branded surveys

*Price based on 100 users. Surcharge applied for SMS. SMS rates vary dependent on location

Which Package is Best for Me?

Elite
Enterprise
Enterprise L&D
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Elite
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Scorebuddy's fully customizable scorecards provide you with the features you need to streamline the recording of QA data. Maintain consistency through calibration and focus agents with dashboards. Allow QA Analysts and Supervisors to view team and individual performances.

Enterprise
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A suite of sophisticated tools for expanding or multi-location organizations. Deep dive Analytics, trend reporting and gap analysis to track progress and take targeted action. Use root-cause analysis to pin point broken processes, training gaps and teams or individuals that are exceeding or falling below target.

Enterprise L&D
price img3

Along with our core Enterprise product we offer a fully integrated LMS designed to help you achieve your contact center learning goals. A blended learning experience ideal for dynamic on-demand education. Design, develop and deliver your own branded content using SCORM, xAPI and a host of other authoring tools.

Calculate your ROI

Time is money, see how much time Scorebuddy will save you
Our algorithm will illustrate savings for your agents, supervisors & analysts.

Trusted by the best

Scorebuddy delivers measurable, positive change

What Scorebuddy Customers are saying

  • Keiran McCarthy
    Head of Quality
    Voxpro

    The first step we took as part of our QA strategy, was to decide what platform would be used that would provide analytics and reporting that we could do with ease. We needed to make sure we could access the data easily. We selected Scorebuddy! For Outsourcers working with a scorecard system like Scorebuddy, the primary problem is that you take the ecosystem that your clients use when they come on board. You need to integrate their / the client’s CRM into the way you as the Outsourcer works. Scorebuddy can be used to standardize to one way of capturing quality, regardless of the ecosystem being used by the client. The #1 Outsourcer challenge is too much work and too little time. If used properly, Scorebuddy gives you the gift of time!

  • Celina Perry
    Quality Assurance Supervisor
    Beachbody

    At Beachbody we manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very user friendly. Our agents can review their dashboards immediately, reviewing feedback and gauging where they stand against other agents in real-time. Another major benefit of using Scorebuddy is due to their extensive and unique compliance suite. Furthermore, the team at Scorebuddy has been incredible, as far as when we need to reach out, requesting any type of assistance with a problem. Everyone has always been very attentive, so that has been incredible.

  • Veronika-Ryanair
    Veronika Halouzkova
    Senior Customer Service Manager
    Ryanair

    Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as our quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use. Now at Ryanair we’re hosting over 800 agents with 60+ supervisors across 8 separate locations and nationalities. This requires a lot of emphasis on creating unique scorecards to cater to those different cultures and languages. Furthermore, we are currently getting ready to go live with our Zendesk integration. 

  • Ron Tiesler of BenefitMall testimony on Scorebuddy's call center quality solution
    Ron Tiesler
    Executive Director
    BenefitMall

    Scorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations.  Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff.  This includes over 400 users along with 80 admins and supervisors, which is why utilizing Agent Insights is essential for our business. Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    By using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off. Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way. The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus, which in turn makes the overall QA process more efficient.

  • Nikki-Woolgar
    Nikki Davies
    Global Assistance
    Allianz

    Over 40 managers in Allianz use Scorebuddy for quality monitoring their teams, which consist of 300+ agents. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs. Some of our favourite features of the Scorebuddy enterprise package are Agent Insights and Analytics, which allow us to gain foresight into trends that impact our day to day business. 

Frequently asked questions, answered.

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