Freshly looks to increase customer retention and win back through proactive engagement
The power of customer support data to better target customers with specific issues
Freshly’s mission is to help the world eat healthy, feel better, and live more by making eating convenient, healthy, delicious and sustainable.
Freshly is a fast-growing, food-tech startup and the largest fresh-prepared-meal delivery service in the US. Their mission is to make eating healthy easy by delivering fresh, nutritious, fully cooked meals directly to their customers. Freshly currently delivers to 28 states and is expanding delivery in the beginning of 2019. Their aim is to service over 90% of the continental US.
Freshly’s customer service team has been an integral part of keeping the company running smoothly. To do this during astronomical growth by embracing best-in-class standards and KPIs across email, phone, and chat support. Freshly’s support team is helmed by Colin Crowley, the VP of Customer Experience. Colin has built the bicoastal customer service team from the ground up to a team of 60+.
Scorebuddy CX product