BiggerPockets looks to prevent customer issues before they get to the support team
A case study on the power of customer support data to get into the shoes of your users
It’s a movement within the real estate investing community centred around grassroots, democratized education. It’s a journey towards freedom, helping people make the best investing decisions possible.
BiggerPockets help their users achieve this goal by providing a complete resource for anyone looking to succeed in real estate investing. They offered free content, tools and a community of over 1,000,000 members to help people avoid mistakes, learn valuable tips, find partners, deals and financing. Their mission is to help its users reach their goals through community interaction. And with 1,069726 people and 33,000 companies networking their way to real estate success, you could say they have succeeded. With 3,521,338 forum posts and 47,839 entries across 15,115 blogs, BiggerPockets is the worlds premier real estate community and resource portal.
First time response
Ticket time resolution
Scorebuddy CX product