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Streamline Your
Call Centre Quality Assurance Process

Eliminate Spreadsheets

Purpose-built, award-winning solution for call center quality and reporting

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How it Works

Everything starts with a scorecard

It’s so easy, create as many scorecard designs as you need to assess calls, chat and email, use traditional non-numeric or holistic scorecard designs depending on your needs. We manage version control so you can make changes on the fly. Sophisticated options allow you to set the QA score rules and policies.


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Agent call center quality assurance dashboard
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Engage agents via dashboards

A well designed quality process will only work if your agents engage with and trust the tools. Collaboration, transparency and communication are at the heart of Scorebuddy enabling real, measurable change to take place delivering consistently improving customer experiences.


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Develop insights, be in control

Collecting the data isn’t enough, you need to be able to make sense of that data for call center QA. Scorebuddy allows you to highlight and share patterns and trends across groups and teams, drilling all the way down as far as the individual agent. Compare this month’s QA center performance against previous months’ at the click of a button.


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call center quality assurance report
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Streamline Your Call Center QA Process and….

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Improve agent engagement and performance in your Call Center

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Make data-driven decisions that improve the quality of agent performance

easy-use

Increase customer satisfaction & loyalty with improvement in CSAT & NPS

Supporting Quality Programs Worldwide

Improving Customer Experiences Across Multiple Sectors

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Agents managed each week
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Customers worldwide
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NPS score from our customers
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Reported increase in quality

Trusted by the best

Scorebuddy delivers measurable, positive change

airbnb
allianz
Ryanair
IKEA
financial times
DHL client
tripadvisor
wwf
Capita client
halfords
JUST EAT
TheMoneyShop
great ormond street hospital
miele
PRA group
Boohoo client

Awarded 2018’s

“Best Contact Center Technology” by Call Centre Helper

best contact center technology
call center helper com

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What Scorebuddy Customers are Saying

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