Best Price, Best features, Best ROI.

Our customers report an average ROI of 8x.

25 STAFF
$ 165 / month
  • = $6.60 per Staff
  • Includes:
  • Core Modules
  • 1GB Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Integrated Surveys
75 STAFF
$ 380 / month
  • = $5.10 per Staff
  • Includes:
  • Core Modules
  • 5GB Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Analytics
  • + Integrated Surveys
150 STAFF
$ 640 / month
  • = $4.30 per Staff
  • Includes:
  • Core Modules
  • 10GB Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Analytics
  • + Integrated Surveys
250+ STAFF
ON month
  • application
  • Includes:
  • Core Modules
  • Unlimited Storage
  • Additional Mod's Available
  • + Agent Insight
  • + Analytics
  • + Integrated Surveys

What do I get in the core package?

Scorecard Designer
Scorecard Designer

Build unlimited, flexible, Multi-channel scorecard

Calibration Tool
Calibration Tool

Make sure that reporting is consistent

Compliance Reporting
Compliance Reporting

Ensure that vital process are followed

General Reports
General Reports

Off the shelf, ready-to-go reporting

Root Cause
Root Cause

Focus on what's really importanted

Quick Comments
Quick Comments

Give feedback where it's needed

Custom Tags
Custom Tags

Report on literally anything you want to focus on

Multi-tenant
Multi-tenant

Give controlled access to groups, depts or external clients.

What else can I get?

Agent Dashboards
Turbo Analytics
Integrated Surveys
Agent Dashboards

Transparency inspires engagement. Give agents their own dashboards showing their quality scores and coaching tips. alert them when a new score is submitted, you can choose to let them self-score or accept scores without review. When in 1-1 meetings record personal goals and with team leader dashboards watch as they up their game.

Turbo Analytics

If you can't measure it, you can't manage it. Scorebuddy’s powerful analytics tool allows you to spot trends and exceptions so you can manage, coach and improve. Using over 30 reports dig deep into your quality scores, carry out root-cause analysis, identify common pitfalls, broken processes and training gaps, or catch people doing a good job!

Integrated Surveys

Surveys... but for call centers. Complete the picture; get amazing results combining your Quality and Customer Sentiment scores on a single platform. Scorebuddy’s integrated surveys gathers customer satisfaction (CSAT) and Net Promoter Scores (NPS) and links them to the individual giving agent, supervisor, team and group satisfaction scores.

Calculate your ROI

Time is money, see how much time Scorebuddy will save you
Our algorithm will illustrate savings for your agents, supervisors & analysts.

Step 1/3: Let's Get Started:

Are you quality monitoring now?

If yes, are you using spreadsheets to monitor quality?

If no, what are you using?

Trusted by the best

Scorebuddy delivers measurable, positive change

What Scorebuddy Customers are saying

  • Veronika Ryanair
    Veronika Halouzkova
    Senior Customer Service Manager
    Ryanair

    Ryanair initially used Scorebuddy to measure 600 staff and 3 outsource partners throughout Europe. The value was seen immediately as their quality team saved hours every week by not having to struggle with the process via spreadsheets, and the team has found it easy to use.

  • Dawna Blocher
    Dawna Blocher
    Director of Customer Service
    Naturebox

    The interface is user friendly for both the QA teams and the front line agents. Programming and reporting is a breeze and our QA team has increased their productivity in our first month by at least 40%. Don't hesitate to take advantage of their free trial and see what a different this tool can make!

  • Ron Tiesler of BenefitMall testimony on Scorebuddy's call center quality solution
    Ron Tiesler
    Executive Director
    BenefitMall

    Scorebuddy has provided BenefitMall with an application for building consistent and customer focused quality evaluation solutions across business units and locations.  Our front line now depends on Scorebuddy as an integral part of performance development tools used with staff.  Through this journey we have evolved from using home-grown solutions to using Scorebuddy’s robust reporting and analytics; which informs data driven decision making at multiple levels in our service organization.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    By using Agent Dashboards agents feel more involved and the team is more aligned on what quality level is expected, especially the self-scoring and the option to request a 1:1 are really paying off.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    Using the Analytics reports provide us with information where to focus on, the loop with training and coaching is easily made and we can improve our tools to support our agents in a better way.

  • Nikki Davies
    Nikki Davies
    Global Assistance
    Allianz

    Over 30 managers in Allianz use Scorebuddy for quality monitoring their teams. Staff lists are up to date, unlike their previous system which was only updated annually. The managers have increased autonomy and ownership over their quality forms as they can instantly change their scorecards to what suits their needs.

  • Linda Matthijs of 5CA testimony for Scorebuddy quality assurance
    Linda Matthijs
    Quality Development
    5CA

    The Scorebuddy-Zendesk Integration saves us a lot of manual work and that definitely is a plus and makes the overall QA process more efficient.