With the Scorebuddy Salesforce connector, you can streamline your QA evaluations through your single salesforce login, create lists of cases or other objects to be scored, or view cases side by side with the scorecard. Now scored agents can view their dashboards from within salesforce.
Use the Zendesk API connection to streamline your QA evaluations, use filters to create lists for scoring and assign to evaluators. Score the cases or tickets side by side with the scorecard. Cases are automatically associated with the results for review.