Analytics

If you can’t measure it, you can’t manage it. Scorebuddy’s powerful analytics tool allows you to spot trends and exceptions so you can manage, coach and improve. Using a selection of over 30 reports, dig deep into your call center’s quality scores to carry out root-cause analysis, identify common pitfalls, broken processes and training gaps, or catch people doing a good job! Create your own data tags to categorize and organize the information to reveal even more detail.