Agent Engagement

Transparency inspires engagement. Give agents their own dashboards showing their quality scores and any coaching tips from the evaluator. They get alerted when a new score is submitted. You can even choose to let them self-score. When in 1-1 meetings, record personal goals and allow them to accept scores without review. With team leader dashboards, you can watch as they up their game, empowered by the metrics and the trust you’ve placed in them.