Create agent surveys to gather additional insights and suggested improvements from staff—customer ‘pulse’ and/or agent engagement (ENPS).
Share survey results across teams and departments with customer agent dashboards that only reveal pre-approved information
Single survey dashboard so you can easily compare customer sentiments and quality results.
Send survey invitations via email or SMS, automating it through an open API integration or CSV.
Send reminders to your customers to ensure that your survey is filled out and not forgotten.
Customize your survey with the number and type of questions you want, including NPS, CSAT, comments, and more. Initiate surveys at your convenience, taking advantage of the “Moment of Truth” directly after each customer interaction.