With one of the highest average attrition rates of any industry (42%), retention is a constant challenge for contact center leaders.
Thankfully, there are ways to beat churn and keep your employees invested.
“76% of employees say they are more inclined to stay in a company if it offers continuous learning and development.”
With the right training strategy and a dedication to empowering your agents, you can boost engagement, build morale, and deliver a better customer experience.
In this webinar, we’ll be joined by Frances Kleven (Director, Enterprise Customer Success at LearnUpon) to discuss the best tools and strategies for call center training.
Learn how to:
- Deliver agent-focused, engaging, impactful training.
- Use QA to design tailored programs.
- Embed training into your workflows.
Don’t miss out—book your spot today.
