Adapting Support Operations to an AI-first World

This webinar focused on the transformative impact of AI on customer support operations, highlighting the practical experiences and insights from using Intercom’s Fin AI Agent and Copilot.

• • This webinar focused on the transformative impact of AI on customer support operations, highlighting the practical experiences and insights from using Intercom’s Fin AI Agent and Copilot.
    
    The discussion covered implementation strategies, quality assurance, continuous improvement, and future trends in AI-driven support.

    We covered:

    1. The new AI-first approach to customer support and its impact on quality assurance
    2. Practical strategies used by modern CS teams to leverage AI for quality and consistency
    3. Future trends in AI-powered support operations

    We also delved into the challenges of AI adoption and reveal how AI itself can be the key to unlocking improved performance, reduced workload, and maintained quality.