In today's challenging economic climate, contact centers are under increased pressure to optimize every aspect of their operations. Quality assurance (QA) is a critical component for maintaining high standards and ensuring customer satisfaction, but how can you ensure that your investment in QA delivers the best return?
Join Derek Corcoran (CEO & Founder, Scorebuddy) and Nerys Corfield (Contact Center Consultant, Injection Consulting) for an in-depth discussion around how to navigate financial constraints while maximizing the value of your QA initiatives.
What You'll Learn:
Cost to Profit Center: Reframe QA as a profit-generating function
AI-Driven Quality Assurance: Leverage AI to streamline QA processes
Freeing Up Agent Time: Optimize agent focus on high-value work
Maximizing Efficiency and ROI: Build strong ROI case for QA upgrades
