Integrating AI with Human Expertise: Delivering Better Customer Service
Date: 28th May, 2025 Time: 8am PST | 11am EST | 4pm BST
As AI continues to reshape the customer service landscape, businesses must find the right balance between automation and human empathy. In this insightful webinar, we’ll explore how AI-driven solutions can enhance efficiency while maintaining the personal touch that customers expect.
Join us to learn how to effectively combine AI with human skills, decide when to use AI or live agents, and train staff to work with AI, creating a smooth, customer-focused experience that boosts satisfaction and loyalty.
What You'll Learn:
How to strike the right balance between AI automation and human interaction
When to deploy AI-driven tools versus human agents for optimal customer experience
Strategies for training and upskilling staff to work alongside AI
Ways AI can enhance efficiency without sacrificing empathy and personalization
Real-world examples of successful AI-human collaboration in customer service
