Improving Customer Experience and NPS Through Quality Assessment

Measuring call center Quality Assurance is necessary to improve NPS call center metrics and other customer-driven experience analytics that directly correlate with revenue growth. 

This 19-page eBook contains clear insight into:

1. Understanding the Customer Journey through Your Contact Center
2. How Quality Assurance Improves NPS in the Call Center and Customer Experience
3. Correlating NPS and Quality Assurance Scoring - Driving Shareholder Value
4. Aligning Customer Sentiment with Service Delivery 

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