Companies that are not customer-centric will not continue to scale and grow. Customer service (CX) is the key differentiator companies can and should optimize to outperform.
This eBook provides an overview of the most common call center CX challenges facing call centers managers, quality managers, agents, and companies today. It also outlines call center customer experience best practices to improve your call center customer experience strategy.
This 19-page eBook provides information on:
- Customer Service for Contact Centers - A Practical Guide
- How Agent Emotional Intelligence Drives Improved contact center Customer Service
- How to Build an Emotional Connection Between Call Center Agents and Customers
- How Scorecards Support Customer-Oriented Behavior
