What’s the big problem with using AI for customer support?
44% of customer service professionals say that maintaining trust is the biggest roadblock they encounter.
And while AI can bring a ton of benefits (24/7 availability, scalable service, reduced costs, and many more), these upsides won’t count for much without customer buy-in.
So, how do you get customers to trust your AI-powered support? That’s the question we’ve set out to answer in this eBook:
Why AI brings risks as well as benefits
7 reasons customers are wary of AI support
10 strategies to build + maintain trust with QA
Want to reap the rewards of GenAI without alienating customers? Download the eBook and find out how.
