Ad hoc coaching doesn’t stick—to really make an impact on your agents, you need a consistent, strategic coaching plan based on real-world data.
Our free call center coaching template helps QA managers and supervisors track agent performance, provide structured feedback, and drive targeted improvements
It’s a simple Google Sheet (Excel-compatible) featuring automated calculations so you can quickly identify problem areas and skip the manual calculations.
Track key metrics like QA scores, CSAT, AHT, FCR, and compliance adherence
Streamline coaching by logging feedback, setting actionable steps, and assigning responsibilities
Ensure follow through by scheduling check-in dates and measuring progress
No more guesswork—get instant access to the coaching template now and set your agents on the path to success. 👉
