3 WOW Moments to Elevate Your Contact Centre Coaching
Discover the WOW—“Ways of Working”—that transform contact centre coaching into a powerful driver of team performance and customer satisfaction. This session unveils three top WOW moments designed to help you identify and amplify the strengths in your team’s daily interactions.
In this engaging and practical webinar, we’ll explore:
Active Listening: How speaking less and truly hearing your team can make them shine.
Empathy: Developing the ability to walk in your team’s and customers' shoes for deeper connections.
Persuasion: Mastering the art of influence to inspire and drive action.
Through real-world examples and actionable insights, you’ll leave with the tools to turn these WOW moments into repeatable coaching practices that build stronger, more effective teams.
