What happens when the promise of AI meets the reality of running a contact center?
During this webinar Paul Lawless and Brian Maguire delved into the results of processing 1 million evaluations through our new AI Auto Scoring solution.
They shared insights on GenAI quality assurance in contact centers, and revealed key learnings that can reshape your QA strategy for maximum business impact and efficiency.
Paul and Brian discussed:
The importance of configurability (Don’t worry, you won’t need to become a prompt engineer!)
The do’s and don’ts of asking GenAI questions
What success looks like: The trends and patterns we uncovered
Discover how the flexibility of our AI Auto Scoring solution allows for customized scoring criteria, ensuring alignment with your unique business goals. Whether you're a QA manager, contact center leader, or CX professional, this webinar will provide valuable insights to enhance your quality assurance processes.
Don't miss this opportunity to learn how GenAI is reshaping the landscape of customer interaction quality assurance. Watch now.
