Best Zendesk QA (Klaus) Alternative for Quality Assurance

Scorebuddy is the most comprehensive, user-friendly QA software on the market, offering greater scalability than Zendesk QA (Klaus), superior scorecard customization, stronger workflow automation, 100% GenAI Auto Scoring, and more.

We’re a specialist quality assurance vendor committed to our QA product for the long run.

Zendesk QA (Klaus) may be suitable for younger companies, but Scorebuddy is built from the ground up to support both smaller organizations and the complex needs & scale of large contact centers.

Zendesk QA (Klaus) offers limited workflow capabilities—Scorebuddy automates the entire work assignments process. QA evaluators can quickly find and audit interactions. When you have 50+ evaluators, this is critical.

Zendesk QA (Klaus) isn’t meant for complex organizational structures—Scorebuddy is designed to support businesses of any size, including contact centers with separate global branches, BPOs with multiple clients, and clients with multiple BPOs.

Scorebuddy provides the native data segregation required in these environments, using flexible, robust QA tools designed to scale quickly, so you can reallocate resources to meet evolving client needs.

Our scorecard builder offers far greater customization than Zendesk QA (Klaus). Build scorecards for any business goal, from CX to compliance, using numeric, non-numeric, and pass/fail formats, as well as flexible question weighting and auto-fail prioritization.

Deploy uniform scorecards for consistent evaluations or target specific teams & agents with tailored designs.

Scorebuddy’s personalized agent dashboard provides greater customization and functionality than Zendesk QA (Klaus). With bespoke dashboards for each agent, you can highlight their quality scores and deliver coaching tips directly.

This is a proven way to maximize agent engagement, leading to better performance and reduced churn.

Scorebuddy BI is the market-leading QA reporting solution. No other vendor matches the detail of our out-of-the-box reports. Using the entire dataset available in Scorebuddy, you have total flexibility in creating your own dashboards and reports.

Our customers compare the quality and flexibility of Scorebuddy BI to what their own BI teams could produce. The difference? With us, they can easily do it themselves—no BI expert required.

Automate your quality assurance for 100% coverage, lower costs and faster insights. With unmatched accuracy and configurability, Scorebuddy puts the power of AI in the hands of our customers.

Empower your human evaluators with AI and free them up to focus on more complex, rewarding work.

Scorebuddy offers more out-of-the-box reporting options than Zendesk QA (Klaus), so you can immediately identify compliance gaps and take swift action to safeguard against potential legal, financial, and reputational repercussions.

Automate compliance monitoring to receive breach alerts and maintain a compliance audit trail.

AutoQA, our conversational analytics software, offers 100% coverage of all agent-customer interactions.

Improve CX, drive revenue growth, boost efficiency, and reduce compliance risk with custom rule creation, precise filtering, and one-click ticket exports. Quickly identify and address problems on both sides of the conversation to address issues before they escalate.

Scorebuddy is the only quality assurance platform that comes with an integrated, fully featured learning management system, so you can deliver engaging, targeted training without having to transfer data or jump between platforms.

Link training directly to QA so agents can apply their learnings in real-world scenarios.