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Scorebuddy Integration with Talkdesk

Connect your Talkdesk instance to Scorebuddy QA to create targeted lists and assign them to evaluators for scoring. 

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TalkDesk

Key Benefits

  • Seamless Integration
  • Automated Workflows
  • Scheduled Interaction Lists for scoring
  • Assign list to evaluators
  • Side by Side Scoring
  • User Mapping

Product Features

  • Fully integrated with Talkdesk
  • Create targeted lists for evaluation and assign them to evaluators for scoring
  • View email/ticket interaction details side by side with a scorecard – all on one screen
  • Engage agents through data
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