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Scorebuddy Integration with NICE CXone

Connect NICE CXone to Scorebuddy and manage your customer experience on a single platform powered by flexible scorecards that grow and adapt to your organization’s evolving needs

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Nice CXOne SC2

Key Benefits

  • Fully integrated with NICE CXone
  • Create targeted lists for evaluation and assign to for scoring
  • View call interaction details side by side with a scorecard - all on one screen
  • Results are presented to agents through engaging personal dashboards 

Product Features

  • Seamless Integration
  • Automated Workflows
  • Scheduled Interaction Lists for scoring
  • Assign lists to evaluators
  • Side by Side Scoring
  • User Mapping
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