Kustomer Integration For Call Center QA Software

Kustoner Screengrab

Key Benefits

Fully integrated with Kustomer
Create targeted lists for evaluation and
assign to evaluators for scoring
View calls, chat and email interaction
details side by side with a scorecard –
all on one screen
Results are presented to agents through
engaging personal dashboards

Product Features

Seamless integration
Automated workflows
Scheduled interaction lists for scoring
Assign lists to evaluators
Side by side scoring
User mapping