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Scorebuddy Integration with Amazon Connect

Connect Amazon Connect to Scorebuddy and manage your customer experience on a single platform powered by flexible scorecards that grow and adapt to your organization’s evolving needs.

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Key Benefits

  • Fully integrated with Amazon Connect
  • Create targeted lists for evaluation and assign to evaluators for scoring
  • View calls, chat and case interaction details side by side with a scorecard–all on one screen
  • Results are presented to agents through engaging personal dashboards

Product Features

  • Seamless integration
  • Automated workflows
  • Scheduled interaction lists for scoring
  • Assign lists to evaluators
  • Side-by-side scoring
  • User mapping
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Learn More
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