Manage Complex Interactions at Scale with AI-Backed QA & 100% Interaction Analysis

Use embedded AI to scale quality assurance and improve service quality at minimal cost. Uncover actionable insights hidden in your data and analyze every interaction to boost CX.

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Scale QA Solutions for Complex Tech Needs

Tailored solutions for tech companies

Challenge

Solution

Scaling QA without breaking the bank

With interaction volumes soaring, you need QA that can handle complex customer queries at scale. But adding evaluators is expensive, especially in the face of budget challenges and economic downturns.

100% QA automation with AI

Automatically audit up to 100% of interactions using GenAI auto-scoring, without spending extra on headcount. Ensure compliance with AI-backed QA that scales as you grow.

Making decisions without the facts

With typical QA sample sizes of 2 to 3%, how can you be confident in your decisions? Making decisions without all the facts means weak CX, disengaged agents, and operational inefficiency. You'll quickly fall behind data-savvy competitors.

Market-leading QA reporting and BI

Analyze 100% of interactions and keep all data in one central hub. Use advanced reporting tools and integrated business intelligence to find insights to drive CX, engagement, and efficiency. Eliminate data silos with seamless integrations.

Keeping agents egaged to deliver exceptional CX

It's tough to keep engaged in the face of rising customer expectations and a stressful role. They must be able to handle complex products, subscription renewals, refunds, and more, all while adhering to guidelines and protecting your brands image.

Strengths-based coaching backed by AI analysis

Analyze 100% of interactions with AI to identify root causes, customer needs and agent coaching requirements. Deliver personalized agent feedback and tailored coaching sessions based on AI analysis of real-world data. Prep your team for any customer demand.

Webinar: Practical Ways to Make AI & Automation Work

Learn how AI can help contact centers meet growing interaction volumes, what it means for human agents, and why guardrails are essential to avoid negative CX.

Our Technology Track Record

How Scorebuddy Helps to Create the Effortless Customer Experience

5CA's Steadfast Focus on the Quality of Customer Service

How BenefitMall Created an Effortless Customer Experience with Scorebuddy

See all case studies here

9 Practical Ways to Use Generative AI for Contact Centers

In this eBook, we'll take you through 9 practical ways to use GenAI in your contact center, including QA auto-scoring, 100% interaction analysis, AI-powered coaching, and more.

Download the eBook now

Expert Insights for Technology Contact Centers

All the latest in QA and the tech sector

What's the State of Call and Contact Center AI Right Now?

As customer expectations soar to new heights, traditional call center methods struggle to keep pace. Artificial intelligence is redefining how businesses interact with their customers, making every interaction smarter and more insightful.

What Is a Contact Center Virtual Agent? 7 Big Benefits

Contact Centers are busier now than ever before, making it incredibly difficult to keep customers happy and engaged. The industry is facing higher interaction volumes, rising customer expectations, employee burnout, economic challenges-the list goes on.

The 13 Call Center Technology Trends and Automation

The call center has never been more important. IN a post-COVID world, high-quality customer service that can be delivered remotely is essential. Not only is it what your customer expect, but its also essential to probability.

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Our Technology Customers

‘Well thought and developed software and wonderful customer support.’

What do you like best about Scorebuddy?

Scorebuddy has immensely helped improve the QA process for multiple departments at my company. We were not able to improve the basic QA process that we had before joining Scorebuddy, but we were also able to discover many new tools and ideas (that seem to be industry standard) and customize those for our use. Scorebuddy has opened up so many discussions in our company; that eventually led to process improvements. The customer support is quick and amazing. The reporting and analytics tools are highly useful and bring in useful insight.

Sabby Kapoor, Operations Manager

What do you like best about Scorebuddy?

This is the most feature-rich quality monitoring tool I've ever worked with, it's quite detailed and super user friendly., I've never worked on a better tool before.

Sanmeet Singh Sahni, Learning & Quality Manager

‘Scorebuddy has been such an amazing tool for my team!’

What do you like best about Scorebuddy?

Scorebuddy has given our team more insight into areas where we can improve our customer and employee experience. We have leveraged data to improve our training resources for the team which helped us improve our customer satisfaction scores.

Shannon Vick, Mid-Market Customer

BPO partners

FAQ

How does the AI assist evaluators? Does it meaningfully reduce their workload?

Scorebuddy's AI assist tool works alongside evaluators, summarizing and scoring interactions on demand, so they can instantly view scores for resolution, sentiment, empathy, and more. With this extra guidance, QA evaluators can asses conversations more thoroughly—in a shorter amount of time—significantly improving productivity.

How customizable is AI auto-scoring? Can you tailor the scoring criteria?

With Scorebuddy's auto-scoring tool, you can create AI-powered virtual evaluators capable of auditing up to 100% of interactions, eliminating hours of manual work. And yes, you can apply different scorecards depending on the scenario in question and tailor the questions and scoring criteria to fit specific channel, interaction types, and more.

How much does Scorebuddy cost?

Details of our different plans are available here. You can view the features included with our Business and Enterprise plans, as well as details of optional add-ons like Scorebuddy BI, Scorebuddy Coaching, and our integrated, fully featured learning management system.

How does the trial process work?

You book a meeting and tell us about your needs and challenges. Using this information, we design a custom trial just for you. You’ll have a dedicated account manager throughout the entire process and full access to our QA solution. At the end of the trial period, we’ll catch up and see how it went.

Is Scorebuddy ISO 27001 certified?

Yes, Scorebuddy is fully ISO27001 certified. You can read full details of our security and data usage practices here.