We are dedicated to facilitating real, human connections worldwide. Our quality assurance software is designed to drive better customer experiences, empower employees, and support more accessible communication. We carry these aims into the wider world through ethical, sustainable business practices and a commitment to delivering positive change in our communities.
Our Core Beliefs
Ethical Business Practices
Integrity and professionalism are at the heart of our business operations, and we aim to uphold the highest ethical standards in everything we do by ensuring fair labor practices and responsible management of resources. We know that ethical governance is foundational to our future success and the continuing development of a positive company culture.
Customer Centricity
We’ve developed quality assurance software to help improve customer experiences, but we know that positive CX begins earlier in the process. It starts with ethical, responsible business practices on an organizational level. Our QA solution helps clients enhance interaction quality, while upholding high standards of data privacy and customer care, so they can build long-term, trusting relationships.
Environmental Sustainability
By prioritizing sustainable business practices and responsible software development, we are always taking steps to reduce our carbon footprint and maintain as low an environmental impact as possible. This means limiting our need for physical resources, minimizing requirements for travel where possible, and seeking the most energy efficient options for our data management needs.
Employee Empowerment
We know that a diverse, inclusive workplace adds the kind of varied perspectives we need to drive innovation. With that in mind, we’re always striving to cultivate a workplace where everyone feels welcome and comfortable in sharing their authentic vision. We work towards this aim by providing learning & development opportunities, flexible working arrangements, employee wellbeing initiatives, and more.
Data Privacy & Protection
With over 50,000 users spread across 25+ countries, we’re aware of our immense responsibility in the safe handling of a significant amount of customer data. As a result, we place a huge emphasis on data privacy and security policies designed to safeguard the personal, confidential information of our clients, their customers, and anyone who uses Scorebuddy.
Responsible AI Usage
We believe in the potential of AI to dramatically increase operational efficiency and facialite innovation. We’ve developed AI products to better support our customers in achieving their aims—and this development takes place under strict policies to ensure the responsible use of AI. Our AI solutions are ethical, secure, and customer-focused.
Meet the Team
Discover our story so far and meet the team leading us to a positive, responsible future.
