<img height="1" width="1" src="https://www.facebook.com/tr?id=1345452662590832&amp;ev=PageView &amp;noscript=1">
    Shane Croghan

    Shane Croghan

    Shane is Scorebuddy's content writer covering call center QA. Past work spans arts, culture, renewable energy, and more for global publications.

    Welcome to our Blog

    Call Center Metrics, Platforms and News

    Subscribe Now
    Filter By

    Mastering Call Center Management: Training, Courses, and Strategies

    In the high-pressure, fast-paced call center industry, effective leadership is essential. If you want to thrive, you need to embrace learning opportunities and master call center...
    Read more

    Ask the Right Questions: 11 Probing Questions for Better CX

    Understanding the customer is a critical step towards solving problems and delivering exceptional...
    Read more

    11 Call Center Management Mistakes That Are Easy to Overlook

    Managing a contact center is a tall order. You’re in a fast-paced, high-pressure environment with a...
    Read more

    Healthcare Call Center Outsourcing: How to Overcome the Big Challenges

    Efficient communication is vital in the fast-paced world of healthcare. Patients need prompt,...
    Read more

    How to Optimize Financial Services Call Center Outsourcing

    With shifting customer needs and huge economic changes over the last few years, delivering quality...
    Read more

    How to Pick the Best Contact Center Outsourcing Provider

    Every customer interaction matters, and in the ever-growing digital world we live in, staying...
    Read more

    Retail Call Center Outsourcing: What are the Top Benefits?

    According to Deloitte's 2023 Global Outsourcing Survey, over 65% of organizations are turning to...
    Read more

    How To Improve Your Call Center Operations: 9 Steps

    With increasing call volumes, rising customer expectations, and ongoing attrition issues, balancing
    Read more

    Hidden Gems: 10 Humble Call Center Metrics You Can’t Ignore

    In the modern contact center, you can track virtually every aspect of your operations, from agent...
    Read more

    10 Pitfalls to Avoid to Improve Your Call Center Training

    The contact center can be a high-pressure environment. Customers want quick answers, efficient...
    Read more