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    Leveraging Customer Obsession to Drive Business

    Call centers are driven by customer obsession. Everything we do, from onboarding to agent coaching, to process improvement, to quality assurance, is focused on improving the...
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    Top 10 Customer Service Books You Must Read!

    You can learn many things by working in customer service. However, sometimes, it is faster to learn...
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    IVR Payments and Your Business

    Dealing with billing issues can be a major call center customer service hurdle, even for the most...
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    All about Call Center Burnout, Depression Symptoms & How to Overcome

    Call center agents are under incredible pressure. They work in a noisy environment with high...
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    What is CTI and why is it important for Contact Centers?

    Call centers need to invest in innovative, automated technologies to keep them competitive and...
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    Why Is Quality Assurance Important in Contact Centers?

    If you are looking to improve the customer service standards in your call center, there are a few...
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    All You Should Know About Lack of Customer Service

    No retailer or service provider can afford to neglect the importance of a positive customer...
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    Getting Customer Service Coaching Right

    Call center coaching is a crucial way to improve agent performance. But coaching isn’t only...
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    7 Companies Known for Having the Worst Customer Service

    Customer service is critical to a company's growth. However, how an organization approaches...
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    Call Center Management Made Easy: The Definitive Guide

    First impressions are critical in the call center industry. That’s why it is vital that all call...
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