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    Top 10 Call Center Quality Assurance Guidelines

    According to studies, the phone is the most frustrating customer service channel for US internet users. Moreover, almost 40 percent of customers quit a company for the lack of...
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    11 ways to Improve Call Center Quality

    It’s well known that the phone is one of the most frustrating customer service channels for US...
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    How to Go Above and Beyond as a Service Team Leader

    Leadership in any role is tough. In fact, 77% of organizations struggle to find effective leaders....
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    All about Consumer Affairs Complaint & How to Solve it?

    No matter how hard you provide excellent products and customer service, dissatisfied customers...
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    5 Tips to Reduce Dead Air in Call Centers

    Dead air hurts customer satisfaction and damages a brand's reputation, so call centers work hard to...
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    How to Avoid Call Escalation in Call Centers?

    Many customers who are dissatisfied with the level of service ask call center agents, "May I talk...
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    Top 8 Call Center Assessments for Better Hiring

    A call center is essential to a company's operations since it is the hub for engaging customers,...
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    What is Customer Retention Rate and How to Calculate it?

    Have you ever wondered how many customers come back and use your services or buy your products?...
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    Getting Your Quality Assurance Report Right

    Information is power. Today, you can access any information you want with the click of a mouse and...
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    The Complete Guide on Probing Questions in Customer Service

    Customers do not always get to the heart of their problem in contact with customer service agents....
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