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    The Best Call Center Solutions for 2022

    Even in the digital world of today, customers usually prefer phone support. The easiness of talking with a live person fosters confidence between a client and a call center agent....
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    What is ACW and How to Improve It

    Interacting with customers is a vital part of a call center agent’s job. But phone calls are only...
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    How to Use the Power of Data In Call Center Analytics?

    Every customer interaction brings many valuable data. However, according to some studies, just 17...
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    Successful Call Center Leaders Have 15 Common Skills

    Call centers play a significant role in customer experience, and call center leadership plays a big...
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    All You should Know about Customer Service Evaluation

    Evaluating customer service in today's competitive world is essential for business growth. Customer...
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    20 Call Center Contest Ideas for Boosting Morale

    While most of us like our jobs at contact centers, the days can rapidly become routine!...
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    14 Sure-fire Ways to Recognize Employees

    It is good to acknowledge everything employees do; however, too many compliments may appear fake!...
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    Top 10 Call Center Quality Assurance Guidelines

    According to studies, the phone is the most frustrating customer service channel for US internet...
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    11 ways to Improve Call Center Quality

    It’s well known that the phone is one of the most frustrating customer service channels for US...
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    How to Go Above and Beyond as a Service Team Leader

    Leadership in any role is tough. In fact, 77% of organizations struggle to find effective leaders....
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