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    Scorebuddy

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    Getting Results with Call Center Surveys

    For honest feedback, there is no better source than the customer. Listening to the Voice of the Customer (VoC) is essential to understanding where your contact center is...
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    Tackling Call Avoidance in Call Centers

    Call avoidance is a common problem in the contact center world and, if we’re being honest, an...
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    What To Say Instead of Saying Sorry in call center

    In a call center environment, sorry is the default setting. It’s only natural that agents will...
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    What is Call Abandonment Rate and Why Does It Matter?

    Call abandonment rate refers to the percentage of customers who hang up before they are connected...
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    Why Call Center Consumer Affairs Complaints Present an Opportunity

    In the age of social media, customers have a platform to vent their frustrations 24 hours a day,...
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    Customer Service Motivation Made Easy: 7 Simple Steps

    Anyone who has worked in a customer service environment knows that it can be stressful, and keeping...
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    Customer Service Evaluation: 11 Metrics to Monitor

    A successful contact center requires constant evaluation to ensure that all agents are working to...
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    Why Your Contact Center Might Lack Customer Service and 7 Ways to Fix It

    Excellent customer service has always been a key component of any successful contact center and,...
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    How to Reduce Repeat Calls Fast?

    Undoubtedly, all customers want customer service agents to give them the best solution in the...
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    The Best Call Center Solutions for 2022

    Even in the digital world of today, customers usually prefer phone support. The easiness of talking...
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