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Call Center Metrics, Platforms and News
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The 7 New Call Center Training Strategies You Need to Know
Call center training is an ever-evolving challenge for industry leaders. Agents are tasked with handling new technologies and growing customer expectations, so it’s important that...
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Getting Results with Call Center Surveys
For honest feedback, there is no better source than the customer. Listening to the Voice of the...
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Tackling Call Avoidance in Call Centers
Call avoidance is a common problem in the contact center world and, if we’re being honest, an...
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What To Say Instead of Saying Sorry in call center
In a call center environment, sorry is the default setting. It’s only natural that agents will...
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What is Call Abandonment Rate and Why Does It Matter?
Call abandonment rate refers to the percentage of customers who hang up before they are connected...
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Why Call Center Consumer Affairs Complaints Present an Opportunity
In the age of social media, customers have a platform to vent their frustrations 24 hours a day,...
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Customer Service Motivation Made Easy: 7 Simple Steps
Anyone who has worked in a customer service environment knows that it can be stressful, and keeping...
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Customer Service Evaluation: 11 Metrics to Monitor
A successful contact center requires constant evaluation to ensure that all agents are working to...
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Why Your Contact Center Might Lack Customer Service and 7 Ways to Fix It
Excellent customer service has always been a key component of any successful contact center and,...
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How to Reduce Repeat Calls Fast?
Undoubtedly, all customers want customer service agents to give them the best solution in the...
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