Blog: Call Center Metrics, Platforms, News | Scorebuddy

Effective time management is one of the keys to success in any field, particularly in the demanding contact center industry.

In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...

Repeat calls are an ongoing issue for most contact centers, leading to stressed agents and...

Getting customer feedback can be challenging, but it’s essential for call center quality assurance....

While delivering top-quality customer service is the primary focus for call centers, many...

Regulatory breaches can expose an organization to significant financial and reputational damage, so...

Do you think your call center is offering the best service it possibly can? Think before you...

Traditional call center targets can be strong productivity drivers. However, to really improve...

When it comes to carrying out quality assurance for your business, two main tools have become...

DSAT, the evil twin of CSAT, is another useful contact center metric. It may not feature in the...

Welcome to our Blog