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    Scorebuddy

    Scorebuddy

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    8 Crucial Call Center Communication Skills for Agents

    For call center agents, talking to strangers is an essential part of the job. When you spend most of your time speaking to people you’ve never met before, you need to be a strong...
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    How Can IVR Payments Enhance Your Call Center Compliance

    Implementing interactive voice response (IVR) in your call center can not only enhance operations,...
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    Call And Contact Center Manager Best Practices In 2023

    Effective management is essential for a successful call center. A great manager must lead by...
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    Way to the Top: How to Encourage Your Call Center Agents to Advance on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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    On the Clock: 10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding...
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    Playing the Long Game: 7 Ways to Foster Customer Loyalty in the Call Center

    In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...
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    Log and Learn: How to Use Repeat Calls to Your Advantage

    Repeat calls are an ongoing issue for most contact centers, leading to stressed agents and...
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    Give It to Me Straight: 8 Ways to Get Honest Call Center Customer Feedback (And How to Act On It)

    Getting customer feedback can be challenging, but it’s essential for call center quality assurance....
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