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    How to Use Call-Closing Statements to Transform Your Call Center Customer Experience?

    An effective call-closing statement enhances customer experience, brings the interaction to a strong conclusion, and leaves the customer with a positive sentiment towards your...
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    8 Crucial Call Center Communication Skills for Agents

    For call center agents, talking to strangers is an essential part of the job. When you spend most...
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    How Can IVR Payments Enhance Your Call Center Compliance

    Implementing interactive voice response (IVR) in your call center can not only enhance operations,...
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    Call And Contact Center Manager Best Practices In 2023

    Effective management is essential for a successful call center. A great manager must lead by...
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    Way to the Top: How to Encourage Your Call Center Agents to Advance on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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    On the Clock: 10 Time Management Tips to Enhance Call Center Performance

    Effective time management is one of the keys to success in any field, particularly in the demanding...
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    Playing the Long Game: 7 Ways to Foster Customer Loyalty in the Call Center

    In the hyper-competitive world of the call center, customer loyalty is vital for brand value, lead...
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    Log and Learn: How to Use Repeat Calls to Your Advantage

    Repeat calls are an ongoing issue for most contact centers, leading to stressed agents and...
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