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    7 Essential Tips for Successful Call Center Agent Onboarding

    You’ve gone through the recruitment process, found the ideal call center agent, and they’ve agreed to join the team—now it’s time to onboard them. To ensure your new agent...
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    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
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    How to Use Automation to Reduce Call Center Costs

    Across every industry, businesses are increasingly looking towards automation to reduce costs while...
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    How to Use Call-Closing Statements to Transform Your Call Center Customer Experience?

    An effective call-closing statement enhances customer experience, brings the interaction to a...
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    8 Crucial Call Center Communication Skills for Agents

    For call center agents, talking to strangers is an essential part of the job. When you spend most...
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    How Can IVR Payments Enhance Your Call Center Compliance

    Implementing interactive voice response (IVR) in your call center can not only enhance operations,...
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    Call And Contact Center Manager Best Practices In 2023

    Effective management is essential for a successful call center. A great manager must lead by...
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    Way to the Top: How to Encourage Your Call Center Agents to Advance on a Customer Service Career Path

    The customer service industry can be challenging, but it can also be immensely rewarding. If you...
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    Scorebuddy Employee Q&A: Product Owner Harry

    Harry McIntyre is the Product Owner here at Scorebuddy and, as the voice of the Scorebuddy Academy...
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    Scorebuddy’s 12 Days of QA Wisdom

    The holiday season is over and 2023 is here but we’re still in the mood for gift giving. Over the...
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