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    How to Turn Call Center Call Escalation to Your Advantage

    Call escalations can be frustrating for everyone involved—agents, customers, and supervisors. However, they’re part and parcel of working in a contact center. The important thing...
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    What is Attrition Rate? Reduce Turnover, Improve Call Center Agent Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given...
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    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden...
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    7 Simple But Effective Sales Training Games for Your Call Center

    The call center can be a high-pressure environment, particularly for sales-focused agents, so it’s...
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    The Upsides and Downsides of Automation and AI in Call Center QA

    AI is already having a significant impact on call center QA, and its influence is likely to grow...
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    6 Things You Can’t Ignore When Conducting a Call Center Audit

    To get the best out of your call center, you need to understand what’s working, what isn’t, and...
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    No Call No Show (NCNS) Instances in Call Centers

    Employee absenteeism can significantly disrupt workflow in your call center, leading to reduced...
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    7 Essential Tips for Successful Call Center Agent Onboarding

    You’ve gone through the recruitment process, found the ideal call center agent, and they’ve agreed...
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    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
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    How to Use Automation to Reduce Call Center Costs

    Across every industry, businesses are increasingly looking towards automation to reduce costs while...
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