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    Scorebuddy

    Scorebuddy

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    What is Attrition Rate? Reduce Turnover, Improve Call Center Agent Retention

    High agent turnover damages customer experience, reduces productivity, and skyrockets costs. Given the average industry attrition rate of 42 percent, it’s no surprise that...
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    Scorebuddy Employee Q&A: Account Executive David

    David Magee is an Account Executive at Scorebuddy and, as you’ll soon find out, a fan of golden...
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    7 Simple But Effective Sales Training Games for Your Call Center

    The call center can be a high-pressure environment, particularly for sales-focused agents, so it’s...
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    The Upsides and Downsides of Automation and AI in Call Center QA

    AI is already having a significant impact on call center QA, and its influence is likely to grow...
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    6 Things You Can’t Ignore When Conducting a Call Center Audit

    To get the best out of your call center, you need to understand what’s working, what isn’t, and...
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    No Call No Show (NCNS) Instances in Call Centers

    Employee absenteeism can significantly disrupt workflow in your call center, leading to reduced...
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    7 Essential Tips for Successful Call Center Agent Onboarding

    You’ve gone through the recruitment process, found the ideal call center agent, and they’ve agreed...
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    Introduce the ABC Mentality in Your Call Center & Boost Revenue

    If implemented correctly, the Always Be Closing (ABC) mentality can significantly boost your call...
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    How to Use Automation to Reduce Call Center Costs

    Across every industry, businesses are increasingly looking towards automation to reduce costs while...
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    How to Use Call-Closing Statements to Transform Your Call Center Customer Experience?

    An effective call-closing statement enhances customer experience, brings the interaction to a...
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